Doncaster Urgent Treatment Centre
Emergency Dept, Dri, Armthorpe Road, Doncaster, N/a, DN2 5LTReviews
Reviews
Even though we are in the middle of the pandemic, I was seen in a timely manner and the doctor was very helpful, he provided me with a treatment that has worked perfectly.
I was not seen, my appointment was for 3 pm, I was greeted by reception saying I wouldn't be seen till a least 5 pm or later, so I went home.
The initial nurse who saw me in A and E was rude, questioned whether I was actually unwell and argued that I was not actually short of breath because I wa taking. Not knowing me she would not know I was talking quietly.
She was very rude
Ulcerated legs and depression
I do not have any long standing illnesses
Wasnt given the full treatment, sat for 6hrs on a floor due to no seating, asked to get my notes when it wasnt my job, no person centred care, spoke to rudely.
My son was ambulaced into hospital as he had passed out, we got to hospital and we got made to sit in a waiting room for 4 hours he was then made to drink water and then sent home. No test blood work 2 days later je was back at the doctors amd on antibiotics as he had an infection
The Nurse & trainee Nurse who dealt with me were absolutely brilliant, very efficient & explained everything that would happen. 5* Treatment
Where I feel the service let me down, was after i'd been seen, there was a new receptionist as well as the previous one & they failed to get hold of a porter
to take me to SDEC, so I was left sat back in reception for a while. It was only when one of the Nurses came thru reception & noticed me sat there still that she went and got a wheelchair herself & took me over to the womens hospital herself.
It would appear that communication between depts is very poor. I understand the pressures of the NHS are extremely difficult for everyone at the moment & surely there needs to be more daily staff cover to relieve the pressures & stress for staff.
Another observation whilst awaiting my appt, sat in the reception area, alot of patients were coming to the dept wrongly, they had been told to go there by 111 but they were actually in the wrong place, this is frustrating for the already poorly patients & NHS staff alike. There were about half a dozen cases like this in the 2 hrs I was sat there!
1* treatment
Smoking is another issue & in my mind if patients are well enough to go outside for a smoke they really can't be that poorly at all & should automatically go back to the bottom of the queue if they cannot stay in the waiting room & wait for their appt like everyone else.
Whilst the staff in urgent care were brilliant, the receptionist in A&E was extremely rude and upset me with her attitude.
Anxiety