Doncaster Same Day Health Centre

Doncaster Same Day Health Centre 2022-06-06 Person 1 5 0

Practitioner I spoke with was very dismissive of my concerns, did not do a thorough clinical exam and misdiagnosed me. I was told that I had gastritis and to take paracetamol and keep hydrated, despite the fact that I was unable to swallow tablets without vomiting. I attempted to explain this however my concerns were dismissed without being listened to. I was also told to stop taking the antibiotics that I had been prescribed a few days previously. After my appointment I was completely unsatisfied with what I had been told so went to urgent care at Doncaster Royal Infirmary. The doctor their performed a thorough clinical exam and a urine test and diagnosed me with a kidney infection. She also advised staying hydrated and to take paracetamol, however when I informed her that I was unable to swallow tablets without vomiting she actually listened to my concerns and prescribed anti-emetics. I went to my GP for a check up 2 days after I attended the same day health center and urgent care. During this appointment the GP performed a further urine test which showed a large amount of blood in my urine, as well as a lot of sediment. She confirmed that although there was no bacterial growth in the sample I gave this was likely due to the fact that I had been taking antibiotics and that the most likely reason for my symptoms was a kidney infection. She prescribed further antibiotics and antiemetics. Had I listened to the advice your practitioner had given me I would likely be in a worse condition, rather than starting to feel better. I also felt that the practitioner I saw was rather patronising in the manner he spoke to me.

The practitioner I saw could have actually listened to my concerns. Especially regarding the fact that I was physically unable to take tablets as instructed or keep even small volumes of water down. I think he really needs to work on his bedside manner and actually listening to his patients, as well as not coming across as exceedingly patronising.

Doncaster Same Day Health Centre 2022-06-06 Person 2 5 0

I felt like the nurse that saw me was rushing. She did not not take a full medical history for me. She treat me for a urine infection despite only having leukocytes and blood in my urine (no nitrates). I felt like I had a problem with my kidneys and when I asked the nurse about this she said “if you want to go down that route it’s a&e for scans” she said this a passive aggressive way and it was as though she was threatening me with a&e. I am a nurse myself and I then felt like that I couldn’t ask any further questions because of her attitude. I was upset with how I was spoken to.

Nurses take a full history and examination and listen to the patient without becoming rude and defensive.

Doncaster Same Day Health Centre 2022-06-06 Person 5 5 0

Nothing to report

Very good service and very happy with the quick response and care I received. My own doctors are been very difficult at the moment and it's hard to get passed the receptionist for an appointment so this service is a great alternative. Thank you very much.

Doncaster Same Day Health Centre 2022-06-06 Person 5 5 0

I have MS

None all very good

Doncaster Same Day Health Centre 2022-06-06 Person 5 5 0

Any condition I have is not on the list

I had no problems at all with the service. It was very good

Doncaster Same Day Health Centre 2022-06-06 Person 4 5 0

I have no condition

The waiting time. I had an appointment at 2, but I wasn’t seen till 3:15. People who were coming in after me with appointments at 2:30/2:45 were getting called before me.

Doncaster Same Day Health Centre 2022-06-06 Person 4 5 0

On my visit on Friday, 3 June, I was happy with the service and treatment received.

If there could be more use of other communication channels to advise when appointments will be granted. On Sunday 5 June, I waited 12 hours before someone contacted me to say they wouldn’t be able to see me for a wound dressing change. If this could have been communicated earlier in the day or by text or email, I could have made alternative arrangements. I appreciate that service is busy and other patients require urgent care, however I did have telephone twice for an update. Thanks.

Doncaster Same Day Health Centre 2022-06-06 Person 5 5 0

I attended due to a recurring issue.

Everything was very good, from ease of parking the reception process and being seen promptly by a health professional.

Doncaster Same Day Health Centre 2022-06-06 Person 5 5 0

They staff was very polite, the nurse I seen was amazing and helped me with everything I needed. Excellent care couldn’t of dine enough.

Nothing it was brilliant

Doncaster Same Day Health Centre 2022-06-06 Person 3 5 0

The service was timely and easy enough to access. However I feel that my own lived experience as the patient was not taken into account in the assessment of my condition and subsequent treatment.

Take more account of patient lived experience and knowledge of their condition rather than focusing solely on guidelines.