Doncaster Same Day Health Centre

Doncaster Same Day Health Centre 2021-06-03 Person 5 5 0

Use a hearing aid

Very good service

Doncaster Same Day Health Centre 2021-06-03 Person 5 5 0

I was greeted in a friendly manner and given clear information about next steps. My appointment was timely. My interaction with the practitioner ( a black lady I regret I didn't catch her name) was reassuring and made me feel comfortable. I was treated with warmth, care and compassion and the practitioner was very patient with me as she took a meticulous history from me. I really value the fact that I was listened to and I was very satisfied with my care outcome . Thank you very much!

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Doncaster Same Day Health Centre 2021-06-03 Person 2 5 0

Whilst the appointment I received was prompt the doctor I saw was condescending & rude. I recently attended for treatment for a UTI & I am 11 weeks pregnant. After trying to tell me that trimethoprim was safe to use during my pregnancy which I know it not to be I expressed concerns about being on multiple courses of a different antibiotic recently for the same condition & asked if back to back treatments were safe. I was met with a condescending laugh & ‘we’re not in the habit of prescribing medication that isn’t safe’. I felt dismissed at a vulnerable time when I was seeking reassurance from a clinician.

It would be nice to be reassured when asking question and taken seriously in my concerns.

Doncaster Same Day Health Centre 2021-06-03 Person 4 5 0

Asthma all my life, hypothyroidism and osteoporosis.

From the initial contact make sure patients are on the system. I was told a nurse would call within one or two hours (can't remember exactly. I never got a call. Three hours later l still hadn't heard. I didn't want to disturb them because they were busy, and it only through a friend suggesting l ring again, and found out l wasn't on the system for some reason. The lady who dealt with my call was wonderful, took my details again and said a Dr would call within 2hrs. By midnight l was exhausted waiting and once again thought l'd been forgotten. From contacting 111 late BH Saturday afternoon to Sunday BH morning l didn't receive a call to see if l was OK. I felt quite poorly, but knew how to manage my inhalers myself and didn't panic. Once the Dr contacted me on Sunday morning, approx 6.30am/6.45am l felt relieved. He was very kind and said l needed to be examined (my chest listened to). I got to Cavendish Court in Doncaster for a 10.15am appointment. I must admit the waiting room felt like l was waiting in an old sanatorium building. TALL the windows were closed and patients were reusing seats without them being sanitised. I felt slightly uncomfortable waiting in a room that wasn't ventilated, and seeing people arrive and sitting on the previous patients seat. When l was called it would have been nice to recognise am identifiable named person or to be told "l'm nurse....". The nurse was slightly abrupt, made little eye contact. Matter of fact, get the job done, and out. I would have liked to know my vitals like temperature etc. She said "you're rattling both sides" and that was that. I found it quite funny, because l thought "l could tell you that". It would have helped if she said you have a chest infection. I knew that, but not every patient knows what the might be the reason for them feeling unwell. It would be helpful to have up to date notice boards and a clear list of which pharmacies are open, when and where. I don't know Doncaster, and struggled with the information the receptionist gave me e.g. Asda, Tesco, Boots assuming l was local. Thankfully my husband was driving and we drove to the supermarket. If l had been driving l could have been driving anywhere, especially without my satnav on board. I was so relieved to get home and start steroid and anti biotic treatment and thankfully l'm feeling so much better. I've never visited an out of hours surgery, neither rang 111. It was a brand new experience. I would definitely recommend the service, because overall, after the little hiccup at the beginning, l received the professional care l needed. I am passionate of our NHS, and felt rather emotional to be given good treatment, all for free. Can't get any better than that. The NHS is the best, though struggling service in the world. I wish l knew all the names of every person l spoke to to say thank you. I'm very grateful.

Doncaster Same Day Health Centre 2021-06-03 Person 1 5 0

The receptionist was lovely very efficient - I was early for my appointment but didn’t get seen until nearly an hour after my appt was supposed to take place. The nurse called me in just using my first name and was quite abrupt! I found it very difficult to understand her as we both had masks on - she was very abrupt no bedside manner or empathy - I explained the reason I was there which was a last resort to me as I was in so much pain and couldn’t take it anymore - she said I did not have an infection and that I could buy a throat spray - she made me feel like I was wasting your time - I explained how much pain I was in and surely there was something wrong she left the. Room for around five mins then came back and sat and stared at her computer not speaking to me - after a long pause she suggested again that I buy diff lam spray as it’s cheaper than prescription I get free prescriptions so she reluctantly did a prescription I felt completely helpless and left. I used the difflam spray within a day and had pre arranged doctors appt on another matter today where I raised my pain as I am still in pain - I sent the doctor pictures and straight away have been prescribed antibiotics !!!!! If this had happened on Monday I would have now been well on my way to recovery.

Everything

Doncaster Same Day Health Centre 2021-06-03 Person 5 5 0

I suffer with Arrythmia, and gout

The attention I received by all staff, and in particular the doctor was absolutely marvellous, so very thankful

Doncaster Same Day Health Centre 2021-06-03 Person 3 5 0

I was seen for chest pains and something with my heart. Said that everything was okay but if I continued with the pain to go to A& E. I went to A&E and found I have an enlarged left side of heart with lack of blood flow.

Done better investigating

Doncaster Same Day Health Centre 2021-06-03 Person 1 5 0

The lady on reception was not very welcoming and was more interested in chatting to her colleagues. The medical professional who attended to me did not introduce herself and was more interested in getting me to go for a covid test. I have a serious lung condition which needs urgent attention. I was told there was no problem with my lung but I needed a covid test. My test came back negative and yesterday I attended the A&E dept at Bassetlaw Hospital (the staff were amazing and never once asked about Covid) only to find out that I have a lung infection which is now being treated.

Recruit some decent staff who know what they are doing.

Doncaster Same Day Health Centre 2021-06-03 Person 3 5 0

I don't get enough information about my situation and not understand very good with mask on and fob me off to tell me go my gp.

Be patient, try to explain clarify for deaf people to understand, check to make sure everything ok.

Doncaster Same Day Health Centre 2021-06-03 Person 2 5 0

I was told they can't do anything my gp is paid to look after me so I need to see my own gp same day health centre can't send me for blood tests or xray

Could of looked into my problem better maybe send me for bloods or something