Share review of Doncaster Same Day Health Centre

Doncaster Same Day Health Centre 2021-06-03 Person 4 5 0

Asthma all my life, hypothyroidism and osteoporosis.

From the initial contact make sure patients are on the system. I was told a nurse would call within one or two hours (can't remember exactly. I never got a call. Three hours later l still hadn't heard. I didn't want to disturb them because they were busy, and it only through a friend suggesting l ring again, and found out l wasn't on the system for some reason. The lady who dealt with my call was wonderful, took my details again and said a Dr would call within 2hrs. By midnight l was exhausted waiting and once again thought l'd been forgotten. From contacting 111 late BH Saturday afternoon to Sunday BH morning l didn't receive a call to see if l was OK. I felt quite poorly, but knew how to manage my inhalers myself and didn't panic. Once the Dr contacted me on Sunday morning, approx 6.30am/6.45am l felt relieved. He was very kind and said l needed to be examined (my chest listened to). I got to Cavendish Court in Doncaster for a 10.15am appointment. I must admit the waiting room felt like l was waiting in an old sanatorium building. TALL the windows were closed and patients were reusing seats without them being sanitised. I felt slightly uncomfortable waiting in a room that wasn't ventilated, and seeing people arrive and sitting on the previous patients seat. When l was called it would have been nice to recognise am identifiable named person or to be told "l'm nurse....". The nurse was slightly abrupt, made little eye contact. Matter of fact, get the job done, and out. I would have liked to know my vitals like temperature etc. She said "you're rattling both sides" and that was that. I found it quite funny, because l thought "l could tell you that". It would have helped if she said you have a chest infection. I knew that, but not every patient knows what the might be the reason for them feeling unwell. It would be helpful to have up to date notice boards and a clear list of which pharmacies are open, when and where. I don't know Doncaster, and struggled with the information the receptionist gave me e.g. Asda, Tesco, Boots assuming l was local. Thankfully my husband was driving and we drove to the supermarket. If l had been driving l could have been driving anywhere, especially without my satnav on board. I was so relieved to get home and start steroid and anti biotic treatment and thankfully l'm feeling so much better. I've never visited an out of hours surgery, neither rang 111. It was a brand new experience. I would definitely recommend the service, because overall, after the little hiccup at the beginning, l received the professional care l needed. I am passionate of our NHS, and felt rather emotional to be given good treatment, all for free. Can't get any better than that. The NHS is the best, though struggling service in the world. I wish l knew all the names of every person l spoke to to say thank you. I'm very grateful.