Doncaster Same Day Health Centre

Doncaster Same Day Health Centre 2022-02-07 Person 4 5 0

All good

All good

Doncaster Same Day Health Centre 2022-02-03 Person 5 5 0

Have some hearing loss and have booked a hearing test

Nothing

Doncaster Same Day Health Centre 2022-02-03 Person 5 5 0

I have been trying to see my GP for over 12 months. Didn't happen. Fobbed me off with telephone consultations with physio. The last straw was phoning the GP around 100 times in a morning and got no where. Phoned 8-8 got an appointment for 90 mins after the call. Was seen by an advanced nurse. She was able to see immediately that there was an issue with my knee. The nurse and the 8-8 have done more for me in that 20 min appointment than my GP has done in 13 months. I have now got an appointment with a knee specialist all thanks to you guys. I really do appreciate what you've done in an extremely short space of time.

Apart from having a Costa machine in the reception? Absolutely nothing, keep it up.

Doncaster Same Day Health Centre 2022-01-31 Person 5 5 0

The nurse that I saw was lovely, understanding and made me feel very comfortable in that I felt as though I could ask her anything and not be made to feel stupid.

From my experience from my last appointment I wouldn’t say there was anything more could be done. Thankyou so much

Doncaster Same Day Health Centre 2022-01-31 Person 5 5 0

It was a great experience

Perfect service

Doncaster Same Day Health Centre 2022-01-31 Person 5 5 0

The Nurse Practitioner I saw was kind and considerate. Her assessment of me was thorough and efficient. I did not have to wait too long before I was seen, and the Covid-19 protocols that were in place were effective.

There was nothing, based on my experience, that could be improved.

Doncaster Same Day Health Centre 2022-01-31 Person 1 5 0

Calling patients to the room from the actual room door, which was a long way from the waiting area, was not good for hard of hearing patients. My doctor was very softly spoken. I could not hear her at all and, because of mask wearing, I could not use my back up of lip reading to understand her. When I had to ask her to repeat herself three times she shouted at me, but not in a nice way - I can tell the difference between shouting to be heard and snapping, impatiently because someone can't hear you. She then snapped at me when I went to put a hearing aid back in, saying to had to compare the ears, but saying it as if I wasn't intelligent. I am hard of hearing not unintelligent. The doctor softened her attitude abit towards the end of the appointment as I think she realised her attitude had not been good at all.

I purchased a lanyard at the start of lockdown, but have never needed to use it. I regretted not wearing it on this occasion as it may have explained why I was not hearing her - my lanyard says that I am hard of hearing and please speak clearly. I also didn't take anyone with me and that would have helped because they could have told me what the doctor had said. A clear face shield helps as we can see the mouth and lip read to help us understand. Also an awareness of hearing problems from your staff would be great. Knowing that we are not trying to be difficult when we ask for things to be repeated and having patience and adjusting your speech to slower and louder (nicely).

Doncaster Same Day Health Centre 2022-01-31 Person 5 5 0

I was very happy with the care and treatment I was give, them nurse who saw me was lovely, and explained everything to my husband and I.

A disabled parking bays would be great.

Doncaster Same Day Health Centre 2022-01-31 Person 3 5 0

After ringing the out of hours I was asked to attend. When I attended they said they didn’t know why I’d been sent and that they couldn’t help me other than giving me drugs. The drugs didn’t nothing but knock me out for hours on end. It would have been good if they could have referred me back to my GP or a specialist. My problem wasn’t rectified and I’ve had to call my GP who will only do a phone call assessment before seeing me which is prolonging my pain.

Not make me get up and move my injury more to only be told that they can’t help me.

Doncaster Same Day Health Centre 2022-01-31 Person 5 5 0

NA

Nothing great staff and quickly seen and was impressed with babies seen so quickly too Excellent service Hope I don’t need to use it again but will feel confident that I am getting excellent care