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Doncaster Same Day Health Centre 2022-01-31 Person 1 5 0

Calling patients to the room from the actual room door, which was a long way from the waiting area, was not good for hard of hearing patients. My doctor was very softly spoken. I could not hear her at all and, because of mask wearing, I could not use my back up of lip reading to understand her. When I had to ask her to repeat herself three times she shouted at me, but not in a nice way - I can tell the difference between shouting to be heard and snapping, impatiently because someone can't hear you. She then snapped at me when I went to put a hearing aid back in, saying to had to compare the ears, but saying it as if I wasn't intelligent. I am hard of hearing not unintelligent. The doctor softened her attitude abit towards the end of the appointment as I think she realised her attitude had not been good at all.

I purchased a lanyard at the start of lockdown, but have never needed to use it. I regretted not wearing it on this occasion as it may have explained why I was not hearing her - my lanyard says that I am hard of hearing and please speak clearly. I also didn't take anyone with me and that would have helped because they could have told me what the doctor had said. A clear face shield helps as we can see the mouth and lip read to help us understand. Also an awareness of hearing problems from your staff would be great. Knowing that we are not trying to be difficult when we ask for things to be repeated and having patience and adjusting your speech to slower and louder (nicely).