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3rd February 2022


I have been trying to see my GP for over 12 months. Didn't happen. Fobbed me off with telephone consultations with physio. The last straw was phoning the GP around 100 times in a morning and got no where. Phoned 8-8 got an appointment for 90 mins after the call. Was seen by an advanced nurse. She was able to see immediately that there was an issue with my knee. The nurse and the 8-8 have done more for me in that 20 min appointment than my GP has done in 13 months. I have now got an appointment with a knee specialist all thanks to you guys. I really do appreciate what you've done in an extremely short space of time.

Suggested improvements
Apart from having a Costa machine in the reception? Absolutely nothing, keep it up.

Experience
Dignity/Respect
Involvement
Information
Staff