Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2023-05-23 Person 1 5 0

Waiting times are too high and no way of knowing where you are in the que. No quiet room to wait for people with autism and sensory needs.

Most things. Research more and maybe get staff to experience an and e for themselves.

Diana Princess of Wales Hospital 2023-05-23 Person 5 5 0

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The waiting is the worst,besides that wonderful service,everyone really kind and patient

Diana Princess of Wales Hospital 2023-05-23 Person 5 5 0

Staff was very friendly and reasssuring

Nothing really

Diana Princess of Wales Hospital 2023-05-23 Person 4 5 0

All staff from paramedics (first contact) to consultants were approachable calm courteous kind and helpful. They listened, were attentive and kept us informed throughout.

No - it was a good experience at a difficult time.

Diana Princess of Wales Hospital 2023-05-23 Person 4 5 0

I visited A&E after injuring my bicep that day all in all I was in and out with an appointment for the orthopaedic dept in three hours or there abouts, that in itself is a win. It was a fairly busy night, so triage took some time but the staff were rattling through them, the doctor called me through and dealt with me promptly and arranged for my ongoing appointment and treatment. On this occasion my visit actually exceeded expectations as I thought I'd be sat till at least three or four in the morning as it was I was out just after 1 AM

I have had occasion to use Addenbrooks in Cambridge whilst travelling and they operated a system of triaged on entry. Whereby a member of nursing staff is at the door with a terminal, anyone who is not a A&E case is referred back to GP service or elsewhere. This greatly sped things up, as it means less footfall through A&E for non priority issues.

Diana Princess of Wales Hospital 2023-05-22 Person 2 5 0

I went in at 10 and didn't leave till 8 the next morning I was discharged at 12 because I didn't hear my name being called I am hard of hearing and they stood next to there door I was next to a load machine and a lot of other patients that was talking I then had to re book in and ended up not leaving till the next day also the doctor dealing with me didn't realise I had a cut to my head and was about to let me go with it still open and a plaster that I supplied to be still there it wasn't until I said what about the whole in my head that it was sorted

Helped more help give more understanding to patients and be more patient when calling people ie walk around the waiting room and letting people like me read the lips to no I'm being called

Diana Princess of Wales Hospital 2023-05-22 Person 3 5 0

Apart from the triage nurse ( I think she should have kept her personal views about me to herself)everyone else was polite.

Luckily it wasn’t very busy . I think a great improvement from the old A & E.

Diana Princess of Wales Hospital 2023-05-22 Person 5 5 0

Every person I came into contact was very friendly and professional. I had total confidence that they were doing their best for me. The treatment areas all looked very smart and clean. I was particularly impressed with the booths with the sliding doors that ensured total privacy.

The only negative I can comment on is the lack of privacy when being booked into the department. The waiting area was busy but very quiet as in no noise. I therefore heard people’s names, addresses, dob’s, names of next of kin etc. As well as their medical emergency as would they would have heard all of my details. This may not be a problem for most people but I am quite a private person myself.

Diana Princess of Wales Hospital 2023-05-22 Person 3 5 0

Drs not talking to patient when discussing with nurse what’s happening while in the room. Communication needs to improve a lot

Communication needs to improve and reception staff need to be more understanding

Diana Princess of Wales Hospital 2023-05-22 Person 4 5 0

I would like to thank everyone for my care. Ive not always had the best experience at this hospital due to staff being overwhelmed and clearly compassion fatigue, however, on this occasion, I was treated with kindness and dignity, even when I felt like I didn't deserve it. Thank you

The nurses could have helped me get clean as I was falling over trying to change my soiled clothing