Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-06-08 Person 3 5 0

The staff were excellent but the management is very poor just sat around for over 4 hours no information and it was not that busy . You need to give it some serious thought about improving for example young lady sat opposite reception with a screaming baby when l arrived and had to wait longer time than me !, l understand the pressure but some people just gave up and walked out.so not a happy experience l regret in say.

Provide people with electronic updates of waiting times not reception saying same old thing “ you’re be seen “. Provide water staff were also having to spend time running around calling out people’s names and trying to find them not very productive.these comments are meant to be constructive and not a criticism of your services. Just one last thing l contacted111 who told me to go to A E for a slot between 8.45 9 pm why wasn’t seen until 1 am. Thankyou for all your hard work but keep striving to improve.

Diana Princess of Wales Hospital 2021-06-08 Person 5 5 0

Been in so much pain all the drs nurses where all very concerned and compassionate to me and my injury!

It’s was very awkward to get to the A&E on arrival With all the alterations to the hospital. I came in a taxi and there was no way of me being able to walk into A&E so I had to ask the taxi driver to get me a wheelchair who then struggled to get me up the curb being as there were no ramps anywhere. He wasn’t best pleased himself as he was not trying to do this and there was nobody about to help i.e. parties. This could’ve been a whole lot worse if it was somebody else that didn’t have that support.

Diana Princess of Wales Hospital 2021-06-08 Person 5 5 0

Ambulance staff were spot on kind respectful no issues at all

Ambulance could have been a bit quicker on the call but I guess that's budget cuts for you

Diana Princess of Wales Hospital 2021-06-08 Person 1 5 0

I came in with my two year old son, with breathing difficulties and a fever of 39.9. We was there for 3 hours without even being triaged, I asked someone why his obs hadn’t even been checked yet, for someone to attempt to take his obs and because he cried, they left it and walked off. We was then taking to the children’s ward at about 1am where we received amazing care, but we was literally just forgotten about in a&e, to the point a doctor came over after two hours and asked In shock why we was still sat there and not been seen.

Actually triaged my poorly son instead of forgetting about him, thank god I had his inhaler to hand. Even worse that he’s asthmatic and was just left!

Diana Princess of Wales Hospital 2021-06-08 Person 5 5 0

Due to my own fault being here .. I have had the best care I could only wish for the staff here are absolutely impeccable in everything they do keeping everyone safe at the time in are lives they are truly a magnificent team and work together incredibly I wouldn't hesitate coming back here thanks for everything you have done for me guys

Nothing just perfect

Diana Princess of Wales Hospital 2021-06-04 Person 5 5 0

Because l was treated with outstanding absolute professionalism respect and dignity

No

Diana Princess of Wales Hospital 2021-06-04 Person 4 5 0

I was very happy with the overall service. I was also seen very quickly.

The first doctor seemed very stressed and was pushy.

Diana Princess of Wales Hospital 2021-06-03 Person 5 5 0

Even as I wasnt in that moment happy, everyone there made me smile. Really kind and nice people. With a bit of humor! Friendly. Also everything was tidy and Well explained. Thank you so much! I appreciate it.

On waiting room might put maybe something to put your eyes. Like cartoons, mostly for kids, but even as I wasnt able to take my phone at that moment, and it is some time untill you get further, would have something to put my eyes to. Not just think of my pain. I hope you know what I mean. But really it is just something to say, if I really really think about it....but everything was great.

Diana Princess of Wales Hospital 2021-06-03 Person 3 5 0

I appreciate we are in uncharted waters but I was really shocked at having to queue for an hour and a half to get into the hospital before even being able to register why we were there. Thankfully in our case it wasn’t as serious as it could have been but as no one was there to check why people attended then I feel this could have serious repercussions for someone. As I said with covid it’s unusual times but not to check why people have turned up is worrying to say the least.

Have someone in the corridor who can ask why you are there, if for example someone had turned up with chest pains no one would have known until they had finally been able to register, in last nights case an hour and a half after getting there. I do appreciate all that the nhs staff do, I also work for the nhs but this needs looking at.

Diana Princess of Wales Hospital 2021-06-03 Person 4 5 0

The Dr and Triage nurse I saw were fantastic but the nurse on reception sat next to the receptionist made me feel alienated and really upset me. I went in following my GPS advice with suspected sun poisoning and all my face had swollen up. I explained to reception I had taken ibuprofen, paracetamol, anti-histamines and used aloe vera and that the swelling is getting worse (my eyes were just about open due to the severity of the swelling). The nurse on reception sarcastically asked, "so your GP has sent you to A&E for sunburn?!". She then said I'll put you down to see Triage. I saw the chap in Triage who said I needed to see the Dr. The lady Dr and her Consultant were both fantastic and very thorough, he told me I had first degree burns and I came away with a prescription of 1000mg of antibiotics for 5 days. The nurse on reception belittled me in front of other staff and patients in the waiting room assuming I was visiting unnecessarily and I'm really not happy about the way she made me feel. I've had sunburn and sunstroke before and would NEVER go to my GP let alone A&E for that. I went under my own GP's advice and I feel this needs addressing with her as she shouldn't make remarks like that. First degree burns is not just "sunburn" she made me feel uncomfortable and upset.

The nurse who said this to me who was the one taking everyone's temperature needs to be told that I have complained about what she said and she shouldn't make assumptions on face value, she clearly isn't qualified to a Dr level to make such judgement and should keep her opinions to herself.