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3rd June 2021


I appreciate we are in uncharted waters but I was really shocked at having to queue for an hour and a half to get into the hospital before even being able to register why we were there. Thankfully in our case it wasn’t as serious as it could have been but as no one was there to check why people attended then I feel this could have serious repercussions for someone. As I said with covid it’s unusual times but not to check why people have turned up is worrying to say the least.

Suggested improvements
Have someone in the corridor who can ask why you are there, if for example someone had turned up with chest pains no one would have known until they had finally been able to register, in last nights case an hour and a half after getting there. I do appreciate all that the nhs staff do, I also work for the nhs but this needs looking at.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff