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Diana Princess of Wales Hospital 2021-06-03 Person 4 5 0

The Dr and Triage nurse I saw were fantastic but the nurse on reception sat next to the receptionist made me feel alienated and really upset me. I went in following my GPS advice with suspected sun poisoning and all my face had swollen up. I explained to reception I had taken ibuprofen, paracetamol, anti-histamines and used aloe vera and that the swelling is getting worse (my eyes were just about open due to the severity of the swelling). The nurse on reception sarcastically asked, "so your GP has sent you to A&E for sunburn?!". She then said I'll put you down to see Triage. I saw the chap in Triage who said I needed to see the Dr. The lady Dr and her Consultant were both fantastic and very thorough, he told me I had first degree burns and I came away with a prescription of 1000mg of antibiotics for 5 days. The nurse on reception belittled me in front of other staff and patients in the waiting room assuming I was visiting unnecessarily and I'm really not happy about the way she made me feel. I've had sunburn and sunstroke before and would NEVER go to my GP let alone A&E for that. I went under my own GP's advice and I feel this needs addressing with her as she shouldn't make remarks like that. First degree burns is not just "sunburn" she made me feel uncomfortable and upset.

The nurse who said this to me who was the one taking everyone's temperature needs to be told that I have complained about what she said and she shouldn't make assumptions on face value, she clearly isn't qualified to a Dr level to make such judgement and should keep her opinions to herself.