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8th June 2021


I came in with my two year old son, with breathing difficulties and a fever of 39.9. We was there for 3 hours without even being triaged, I asked someone why his obs hadn’t even been checked yet, for someone to attempt to take his obs and because he cried, they left it and walked off. We was then taking to the children’s ward at about 1am where we received amazing care, but we was literally just forgotten about in a&e, to the point a doctor came over after two hours and asked In shock why we was still sat there and not been seen.

Suggested improvements
Actually triaged my poorly son instead of forgetting about him, thank god I had his inhaler to hand. Even worse that he’s asthmatic and was just left!

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff