Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-25 Person 4 5 0

I’m not sure what answer this is for my condition is GAD and depression and sleeping problems

It’s early days I was happy that all my notes where there so I did not have to go threw my problems again as sometimes it’s hard to repeat the things that have hurt in the past and present so it was nice that it was a quick to the point appointment as I can or struggle to talk to people over the phone

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-24 Person 5 5 0

Marcin was really kind and personable, he made me feel at ease to talk about my current mental health. It took me a long time to build up the confidence to talk to my doctor about how I was feeling, as my experience of the mental health system ten years ago wasn't as easy. The doctor I spoke to originally was also very kind and made me feel as though they genuinely cared. I am really grateful for the support the doctor and Marcin the mental health practitioner provided.

The receptionist at Valkyrie was incredibly rude to me when I called to chase a follow up phonecall from the mental health practitioner. The receptionist told me it was the Primary Care Network not the GP surgery I needed, when I pointed out there is no way to contact the PCN she asked me what I expected her to do about it. I then said the doctor told me the mental health practitioner was part of the GP surgery and the receptionist told me it wasn't. I was incredibly confused and let down by the interaction and had no idea whether I was going to ever hear from the mental health practitioner again. The receptionist clearly knew it was a mental health issue I was calling about, specifically an increase in medication, and she could not have cared less. It was awful to feel like that again after the doctor and practitioner had been so supportive.

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-24 Person 5 5 0

It was good guidance. And was nice to talk to somebody.

N/A

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-24 Person 3 5 0

Not that happy I was represented properly to the MDT

Get more balanced info on me

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-24 Person 5 5 0

I felt I could relate to, and that I was clearly understood by, my therapist. She has empowered me with strategies and ideas for coping with difficult thoughts and feelings and gave me techniques for changing thought processes which were affecting my every day life in a very negative way. We covered so much more than I imagined we would and it has undoubtedly helped me. She also seemed to fully understand the impact of the menopause and gave helpful ideas to look at around that. She was prompt with her call every week and gave me plenty of space to speak without me feeling judged. This made me feel that I was worthy of having counselling after all, instead of feeling like I was wasting everyone’s time, which is how I felt previously. I now realise how much I needed this and going forward I feel it would be helpful to access a course of person-centred counselling in respect of certain areas of my past.

I cannot think of anything other than perhaps face to face might be good. However my therapist was so easy to speak with on the phone and it worked for me much better than I ever imagined it would.

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-23 Person 5 5 0

Prediabetic course

Can’t knock anything on the course

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-23 Person 5 5 0

Since coming home from the mental health ward this team has looked after me and supported me in my recovery lovely caring unjudemental people- they have helped me so much and continue to do so. I'm very grateful to them.

I could not have asked for better treatment or care

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-23 Person 1 5 0

I’m the patients mum and he had to wait for one and a half hours to get his tablets and then he was told someone had gone home with the keys to the medicine cabinet. Absolutely disgusting

Treat mentally I’ll patients as human beings

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-23 Person 5 5 0

For Marcin Prochnicki - Southend Primary Care Mental Health Practitioner EPUT SEE Southend PCN. I have never been able to open up to anyone since I was sexually assaulted when I was 7 years old. But even when I tried people would disregard or always have a reason for why I felt the way I did. Initially, I was apprehensive about speaking to Marcin, being that he is male and I had always spoken to a woman about these things but I have never been so wrong. Marcin is, even from the very beginning, punctual to our appointments and gentle but direct with his questions. He is always very sympathetic and genuinely listens, he does not generalize what I say or disregards any of my feelings, as I have previously experienced even going to private professionals. I am so shocked and completely grateful that this is on the NHS. Marcin is apologetic on other professionals' behalf who have not taken my mental health seriously and I whole-heartedly wish I could have spoken to him years ago before my bipolar developed. Having bipolar makes my judgment of situations and people distorted but I am not unsure when I say that I can rely on Marcin´s support and commitment to getting me every bit of help and advice that he has access to. Genuinely, I cried after our first appointment - not from my bipolar but because I felt that it was the first time in my whole life that someone didn't just hear what I said, but actually listened and I could never express how grateful my family and I are for everything he continues to do for me. Our appointments are never rushed, they are always filled with useful helplines and strategies and I feel he is on MY side for once in this system. If there is any way Marcin could receive the greatest praise or recognition, then I hope whoever reads this entitles him to it. Marcin is passionate about this line of work, and it shows in how much time he puts into discussing me with colleagues and trying to get the help from psychiatrists and specialists that he recommends. For once, even in my lowest, I see more hope now I have Marcin to help not just me, but many others in my situation. When I speak with him, it is always professional but never like I am being questioned or quizzed as I have experienced with other senior doctors. I never feel like a statistic or that I am who I am because of my bipolar. Marcin once told me how proud he was of me, and how proud I should be to wake up each day and tackle the symptoms that I experience. Marcin also told me that I am strong and that he is sorry nobody ever listen to me when I was too young to understand what I had gone through. These seem like simple remarks, but to me, coming from someone who I respect, meant everything because I really believe he means it. After being silent for over 10 years and down-playing my hallucinations, delusions, my manic and depressed self, Marcin has helped me realise that these are not who I am but what I live with. As he told me recently, many people who suffer from bipolar are some of the most inventive and creative individuals known. This is an outlook that I have never reflected on myself until now. I never write reviews or feedback for anything because I can usually never find the motivation or am too manic to have any realism in normal acts - but I am making every effort to express how deeply appreciative I feel towards his service and feel this is the bare minimum I could do to pay it back. Some may assume that too many helplines or referrals can be overwhelming, but this is incorrect. Coming from someone who suffers from a rollercoaster of emotions, myself nor anyone can ever predict how I might wake up feeling so he has prepared me for every and any instance. Prior to my appointments with Marcin, I felt insolated in every emotion knowing that I never knew where or who to talk to but thanks to Mr Prochnicki, even when I am physically alone, I always have a route available. This is because we may feel one way in an appointment, but a few hours later we could plummet, or weeks later we could ascend so high into mania that if one only recommends a single cause of action, it becomes completely useless further resulting in strategies not working. I am, nor do I assume I will be stable anytime soon, but answering the call to Marcin was the first massive, and correct step I took in trying to improve my condition. I could keep writing, but we'd be here for hours. I just hope that many learn from Marcin's outlook, perspective and recommendations. Because he really does understand, which is very difficult for anybody who doesn´t experience what goes on in my mind. The greatest of thankfulness from myself, my family, and everyone who lives with Bipolar.

Nothing to improve for Marcin. Everything for others to learn from him.

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-23 Person 4 5 0

It was easy for me to communicate and articulate my needs. I felt that I was listened to well and understood to a good degree. The caregiver was pleasant professional and caring and competent.

Nothing at this stage