Share review of Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-06-24 Person 5 5 0

Marcin was really kind and personable, he made me feel at ease to talk about my current mental health. It took me a long time to build up the confidence to talk to my doctor about how I was feeling, as my experience of the mental health system ten years ago wasn't as easy. The doctor I spoke to originally was also very kind and made me feel as though they genuinely cared. I am really grateful for the support the doctor and Marcin the mental health practitioner provided.

The receptionist at Valkyrie was incredibly rude to me when I called to chase a follow up phonecall from the mental health practitioner. The receptionist told me it was the Primary Care Network not the GP surgery I needed, when I pointed out there is no way to contact the PCN she asked me what I expected her to do about it. I then said the doctor told me the mental health practitioner was part of the GP surgery and the receptionist told me it wasn't. I was incredibly confused and let down by the interaction and had no idea whether I was going to ever hear from the mental health practitioner again. The receptionist clearly knew it was a mental health issue I was calling about, specifically an increase in medication, and she could not have cared less. It was awful to feel like that again after the doctor and practitioner had been so supportive.