Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-28 Person 1 5 0

Do not understand the question.

I moved out of the area (because I was waiting for 12 months for a call back) and was then told that I need to self-refer in my new area. This is an extremely damaging thing to say to someone who is struggling with their mental health since the self referral itself is a monumental challenge (it took me 2 years to self refer in the first place). Then, I received a letter saying that I stated I no longer require therapy and asking me for feedback. I did not state that I no longer require therapy, and I would suggest that the wording of these letters should be revised to avoid causing further anguish for people who are already very ill. I now no longer feel that I deserve therapy, and I will not self refer again.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-28 Person 5 5 0

Gillian was extremely helpful and is completely committed to her job. She takes her input to her job to the next level. She made me feel much better and more positive

Everything was done in an expert manner and very professionally

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-28 Person 4 5 0

I received good care and empathy, I didn’t feel well enough to take part in suggested activities, the occupational therapist was very supportive and considerate.

I don’t think there was anything that you could have done differently.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-27 Person 5 5 0

I have fibromyalgia and osteoarthritis also RA starting. I deal with lots of different types of pain. I’m fighting constantly to keep active. I’ve found life getting harder to cope.

I think there is more need to acknowledge the mental health with pain. And the impact of taking pain medication. How you feel about yourself changes. But I’ve not finished all the course yet.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-25 Person 4 5 0

I have been happy with the care/service received. The carers are attentive and always ensure I am safe and understand the treatments I undergo.

To provide a weight management plan when taking meds that increase appetite.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-24 Person 5 5 0

Mental wellbeing and stress, anxiety plus AMD are all my issues, but the list above is for serious diagnosed illnesses which I dint have.

Considering the past 3 years have dramatically changed the way we now have our meetings, and I totally understand why we now only communicate over the phone. I would of preferred face to face as the therapist can read into visual situations with me far better than just gaging my verbal reactions.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-23 Person 5 5 0

I self referred to IAPT. The service from start to finish was seamless. I had the pleasure of working with two very good therapist at separate times . My last therapist Philippa was kind supportive and I can’t thank her enough for her help. I was given small task to complete after our consultant. Small but very effective and I didn’t feel under pressure to complete. They really worked and helped me get through a time I felt I had lost my way. The sessions touched on very uncomfortable subjects at times but this was the whole point. I have now been discharged and have confidence in knowing I can self refer again in the future if required. The techniques I use daily and have benefited from the video meeting. I can picture Philippa in my mind if/when feeling anxious and this really helps ground me again. It’s two way, and need to put the work in to get an overall benefit.

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-23 Person 5 5 0

Which answer?

All very good, I felt in very good hands and feel better for my counselling. Well done Dr Lelanie Smook.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-23 Person 3 5 0

Depression. Struggle with mental health.

Anjali was kind and caring however if I am completely honest at times in our session I felt rushed, some sessions lasted 25 minutes instead of an hour. Most sessions were cut short. I didn’t feel I had a chance to talk. I didn’t benefit from our sessions. I feel it was quite procedural so I was given sheets to work from or look at but not much else.

Community Services - Essex Partnership University NHS Foundation Trust 2022-12-23 Person 5 5 0

I am the parent of one of your patients.

Nothing !! First class , Sarah was fantastic , highly informative, very caring , kind and considerate and patient , what a brilliant member of your team she is , we cannot praise her highly enough.