Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-12-21 Person 4 5 0

Cleveland Clinic London Hospital 2022-12-19 Person 4 5 0

Cleveland Clinic London Hospital 2022-12-19 Person 5 5 0

Cleveland Clinic London Hospital 2022-12-18 Person 5 5 0

Very good experience

Cleveland Clinic London Hospital 2022-12-18 Person 5 5 0

All staff at the clinic were lovely, kind and very professional. I can’t praise them highly enough. The facilities are also excellent and the food is delicious.

All the lovely staff, from check in to the porter, nurses and consultant.

Cleveland Clinic London Hospital 2022-12-18 Person 5 5 0

I felt so very well looked after as a daycare patient. Nothing could have been better!

Cleveland Clinic London Hospital 2022-12-17 Person 4 5 0

Everything was excellent apart from the food & the kitchen which was a shambles!

Cleveland Clinic London Hospital 2022-12-17 Person 3 5 0

I had to request things numerous times. My room was cold. I asked three people to help. It took four hours to resolve. Pharmacy visited at 2pm, medications arrived at 23.30, I strayed requesting them at 21.30. Your all dat service is advertised as opening at 5 am. I tried to order a coffee at 6 am, I finally got one at 7.30. Seeing how bad the communication is I started nagging about my discharge at 6.30 am in order to achieve it by 11.30 am. I had to remember all the protocols: my meds, my obs, someone needs to change my dressing, where are my discharge papers etc. I saw lots of lovely nurses but I felt I needed to keep explaining things to everyone. I spent my first 4 hours in a cold room with no one knowing when my operation would be. My surgeon and then the anaesthetist visited, but there was a further delay explained by a missing pathologist and/or juggling with theatres, yet recovery seemed empty. I hadn’t eaten or drunk anything and I was tense, not knowing how long I would wait. Honestly I think the quality of medical care I received was excellent but the organization was pitiful and I feel I paid a lot of money for an extremely unsatisfactory service.

Cleveland Clinic London Hospital 2022-12-16 Person 4 5 0

I can’t praise the CC & it’s staff enough , from start to finish the care & attention provided to me was exemplary. The staff are professional, attentive, kind & friendly, they provide holistic care second to none. I have the height of praise for Prof Quick , Dr Patel & the entire theatre team. As a healthcare professional working in the theatre environment I have very high standards & expectations so I am glad to say that the CC team met those standards in every way . Well done to you all.

Cleveland Clinic London Hospital 2022-12-16 Person 5 5 0

The overall service was excellent however the finance dept and registration had their wires crossed. I got a call from the finance dept asking if I had seen and agreed to the payment terms. My operation was covered by my insurance company and I had to call the registration dept to confirm that indeed that was on my file. The staff were absolutely excellent- Michael who was one of the nurses had brilliant bedside manner. I had a slipped disc and was in a lot of pain- he was really great at knowing how to help me out of the bed. The front of house staff were also excellent as I couldn't get out of the cab and they rushed over to me with a wheelchair. Thanks you for a fantastic experience- they are pushing the boundaries for hospital care in the UK!