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17th December 2022


Everything was excellent apart from the food & the kitchen which was a shambles!

Suggested improvements
Better food menu! More efficient kitchen staff - always items missing from tray or wrong order! Food often barely warm. Sometimes food arrived an hour after requested time and sometimes 30 mins earlier! NO eggs for breakfast - only scrambled or omelettes (probably powdered egg!). No light snacks for poor appetite - cheese & biscuits, crisps, peanuts. Bread was always dry & stale.



Nursing staff were exceptional

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant