Reviews
Overall Experience
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Facilities
Reviews
Cleveland Clinic London Hospital
2023-02-12
Person
4
5
0
Review of Grosvenor Place 4th Floor
12th February 2023
It was very good and the staff were all charming
Cleveland Clinic London Hospital
2023-02-12
Person
4
5
0
Review of Grosvenor Place 4th Floor
12th February 2023
Overall as a private patient I received the level of care I expected.
Cleveland Clinic London Hospital
2023-02-12
Person
4
5
0
Review of Grosvenor Place 4th Floor
12th February 2023
Having access to Anders the neuro specialist and Dan the physio was advantageous.
Most of the nursing staff were lovely and attentive but could have been a bit more empathetic
Cleveland Clinic London Hospital
2023-02-12
Person
4
5
0
Review of Grosvenor Place 5th Floor
12th February 2023
The staff and resources at the hospital were very professions, compassionate and helpful at every stage during my stay.
Very responsive team
Cleveland Clinic London Hospital
2023-02-11
Person
5
5
0
Review of Grosvenor Place 5th Floor
11th February 2023
Everything was well thought out and planned.
I did not have to wait long for anyone to see to me.
The room was excellent. Nice, big and clean.
The food was amazing.
Cleveland Clinic London Hospital
2023-02-11
Person
4
5
0
Review of Grosvenor Place 5th Floor
11th February 2023
My daughter collected me to take me home by taxi. We were given all the medication by the pharmacy department in a bag with a list of all the pills. We were half way home ( £20 already on the metre ) when pharmacy called to say they forgot one of the pills so we had to go all the way back and I was so upset. We collected the forgotten pills and went home. Once there we took a long look at the list and I realised that one of my diuretics was listed as a morning dose when the specialist clearly said to me it was an evening dose. My daughter called pharmacy department who apologised for their mistake but if I, an 84 year old who had just been in hospital, had my lungs filled with too much fluids given to me, felt so ill, can remember what I was told then it leaves me aghast as to what could have happened to me if I took these pills at the wrong time of day! I was truly flabbergasted. It’s not my job to be on the ball when I had been so poorly. It’s the job of the pharmacy department to check, double check and triple check if needs be.
I wouldn’t have been so poorly in hospital if they hadn’t overloaded me with fluids that ended up filling my lungs. I was only expected to stay one night but couldn’t go home until my lungs had emptied and I ended up staying longer than I had expected.
I will take the extra £20 taxi fare off my extras bill as I think your pharmacy department should pay for their error.
Cleveland Clinic London Hospital
2023-02-11
Person
4
5
0
Review of Grosvenor Place 4th Floor
11th February 2023
Very caring staff who continually checked in on me!
I was treated with kindness and respect at all times and nothing was too much trouble!
Cleveland Clinic London Hospital
2023-02-11
Person
5
5
0
Review of Endoscopy Grosvenor Place
11th February 2023
Cleveland Clinic London Hospital
2023-02-10
Person
4
5
0
Review of Endoscopy Grosvenor Place
10th February 2023
Very kind and warm nursing staff
I was delayed 2 hours but these things happen and consultant was very apologetic
Excellent bedside manner from all, especially the anaesthetist.
Michael the nurse, Dr Murino and the anesthetist which I do not recall the name of
Cleveland Clinic London Hospital
2023-02-10
Person
5
5
0
Review of Grosvenor Place 5th Floor
10th February 2023