Queen Alexandra Hospital

Queen Alexandra Hospital 2018-12-13 Person 5 5 0

I thought the team were amazing. There were plenty of qualified people around to help regardless of the time of day, or the size of the problem. Every detail of my care was thought about. I was treated with respect and dignity through out. I would recommend this health service to others.

Queen Alexandra Hospital 2018-12-12 Person 4 5 0

Vitual Fracture Clinic completed next day and Appointment given. Friendly and efficient nursing staff and doctor. Initial Fracture Clinic appointment completed quickly and injury explained after xray and treatment plan advised. Follow up appointment and additional tests arranged before we left the department.

Queen Alexandra Hospital 2018-12-12 Person 4 5 0

The care I received in the CDU was very good All the staff work extremely hard and the pressure they work under is immense.The conclusions I drew during my stay in the CDU was an example of how the NHS has been starved of adequate funds for many years,too few staff and an ever increasing work load.

Queen Alexandra Hospital 2018-12-12 Person 3 5 0

Good: Professional, friendly and empathetic medical staff. Constructive suggestions: I had ORIF surgery for a fractured elbow (distal humerus fracture) at Queen Alexandra hospital on 23.12.18 and it would have been helpful if I had been given more information (verbally and in the form of patient leaflets) about what I might expect following the operation, e.g. extent & duration of pain, aching, swelling, stiffness & discomfort, when to remove the sling and do some safe mobility exercises (including physiotherapy leaflet with diagrams) in order to decrease stiffness, the amount of mobility I might expect to have after 3 weeks, 8 weeks etc., showering with bandage and wound plaster during first 2-3 weeks after operation, and also weight-bearing limitations on the affected limb following operation and when normal activities might be resumed. Although some of this information was given to me verbally by a member of the surgical team and a physiotherapist as well as ad hoc advice by the nursing staff, there appeared to be no coordinated, post-operative care plan in place.

Queen Alexandra Hospital 2018-12-11 Person 5 5 0

The staff in every area cared about me and explained the technical matters carefully. I make two comments. 1. Why was a patient on a cardiac ward given butter with their roll? 2. I was delivered to the ward from the Chest pain clinic at approx 5 .00pm. I was asked what I wanted to eat soon after arrival, but it was not until 9.20 pm that my blood pressure was checked, then after I had dozed off to sleep at 11.20 pm , I was 'clerked in ' and examined, then blood was taken at 11.40 pm. Fortunately, I am not unfamiliar with hospitals from a professional point of view, but for someone less aware, it could have been quite a frightening experience.It was almost as though I did not exist in the system.........

Queen Alexandra Hospital 2018-12-11 Person 4 5 0

On arrival after initial screening went straight into A & E, but had to wait ( and in very bad pain) 3 hours to see a Doctor before admittance to surgical assessment ward at midnight. The clinical care was absolutely great and would give 10 out of 10, so the main constructive criticism is and what everybody knows Q A A & E is not fit for purpose, it was pandemonium on the Saturday evening. But we know many millions are about to be spent on upgrading. Can't a system be devised where a GP is always on site to assist with the none urgent case's.

Queen Alexandra Hospital 2018-12-07 Person 1 5 0

Improvement required with discharge planning, poor communication with staff/ patient re timings, care required Poor communication regarding care/medication, harder knowing plans when trying to be in NICU unit with son whilst being an inpatient

Queen Alexandra Hospital 2018-12-04 Person 5 5 0

I was well impressed with my visit today. I was seen early which was brilliant and there was minimal wait between the different stages. The care at every stage ranged from excellent to outstanding. There was no queue at reception, the lady smiled and was cheerful, took my details and directed me to the seating area. I was there 10 mins max when I was taken through, Mphasa checked me in and did the basics, she was very thorough and calming which was good because like most people I was anxious about having a medical procedure. She then took me to the next waiting area where an assistant Anaesthetist came in and checked my details, he was followed by Dr Nick Campkin the Consultant Anaethetist/Surgeon who also checked my details, against my file and the booked procedure which he explained, checked if I had any questions and ensured I was comfortable with everything. Dr Campkin was also reassuring and calming and I felt I was in capable hands. I entered the operating area and was greeted by Chris the Radiographer who also made me feel at ease, this is so important. Then, Caroline the Theatre Nurse introduced herself and checked my details, that I was ready, that everyone knew what the procedure was and that they had all the equipment ready. All this checking & care gave me confidence that I was in very capable hands, this is important to the nervous patient. They talked me through the procedure as they went so there were no surprises, I didnt feel any pain and it was over very quickly and I was on my way to the recovery area. Here, Lou the Recovery Practitoner ensured I was comfortable and offered me a much needed drink & something to eat which was so welcome as I hadn't eaten anything since breakfast (as instructed) at 8 a.m and it was now 4p.m. I was offered tea or coffee and a choice of sandwiches or biscuit. This was now 5 star service, I had to remind myself that this was the NHS ! I chose tea and a Tuna sandwich, the tea was so welcome and the sandwich, tuna and cheese was sliced into triangles, making it easy to handle and eat. Fantastic. Lou kept checking that I was alright and then took my blood pressure etc. The Recovery Care was Outstanding. Having been treated Privately previously, I can honestly say that this was just as good. 10/10. I would like to thank all of the above named for treating me so well, for being so caring and calming. Not always easy when you are dealing with so many people every day. I was treated as though I was the only patient they'd seen all day when I'm sure I was one of many. Thank you all.

Queen Alexandra Hospital 2018-12-04 Person 5 5 0

When I arrived in accident and emergncy on a Sunday just before miday I expected that that there would be a wait but I was very happy with the efficent way my problem, a sad lack of memory, was delt with. There was a wait, "to be expectedon a Sunday" but the waiting area was clean and airey, there was a sad lack of literature which would have made the waiting more acceptable. The doctor explained what he considered had happened to me, "a minor head bleed" and I was admitted to F4 ward. From that moment on everything went smoothly: sleep, being seen by doctor in the morning when he said it seemed like a minor bleed and if all the scans and other visits for scans etc. proved accepatable I could go home that day . I finished the scan and a visit by the physotherapist, the last an MRI, at.4.15 when I returned to the ward when I expected to be discharged. I had phoned my Son in law to come and pick me up in about an hour. At 8pm we gave up the idea that I would be discharged as no-one could be found to sign my discharge papers,( I didn't have this problem when I left The Royal Marines after 25 years). The following morning I saw the doctor on the ward around 9am and he said I could go home and there we had a problem, I had to wait for paperwork and medication on the ward. To cut a very boreing morning and part afternoon short I left the hospital eventually at around 2.30pm. I thank you for the excellent service and treatment I received by all the many staff who had anthing to do with my stay I just think there is something wrong with a discharge system that took over five(5) hours to provide medicine.

Queen Alexandra Hospital 2018-12-04 Person 4 5 0

Better checking of correct patient details. I was telephoned the afternoon before my admission to say the operation may not go ahead as my blood test results could not be found , only to be phoned 2 hours later to say every thing Ok as they had got me mixed up with someone with the same surname .Different first name and DOB . On admission the same nurse made light of this when she said sorry , Ok fine but then gave me the incorrect wrist band which was discovered by the the nurse when she came to take me to theatre, My ward aftercare was extreemly good , all members of staff , caring and compasionate.Staff including the tea ladies and cleaners and nursing . The theatre staff and surgeons were more than excellent and I am very grateful to them, Constructive critism would be ( this is not a complaint ) More physio intervention , I had one 5 min chat with one who gave me a frame and walked me once across the room . The another who changed them for crutches and said he thought I could go home despite not having had any advice on stairs. The final day I had a lovely physio who helped me with the crutches and the stairs and gave me confidence, I would have found helpful in the first instance some advice on how best to get in and out of the bed .And perhaps some OT advice for home regarding a toilet frame or something. I found a great difference in the emphasis on hip replacement patience for physio and advice , knee replacement patients ( I had a complete knee and patella ) seemed an after thought . Pain control was OK though advised by surgeon if pain was extreme to ask for medication , however medication was only given at drug rounds and basically paracetamol nothing stronger until bedtime. The nurse who looked after me on the night of the operation i cannot praise enough , she gave me a drip as I had low blood pressure and reassured me throughout the night as I was a little disoriented . I am not complaining only raising points that may help other patients and when I return for my other knee operation I sincerely hope they thorough check identification as this could have been extremly dangerous for myself and the other patient plus caused extreme stress for myself and family . I would like to add it is very reasuring when the surgeons come and see you in the ward to check on progress. The theatre staff are wonderful and explain everything with care , I was not nervous and felt very safe in their hands , I had never had a spinal block before . Apart from the minor hiccups over identification the whole process from outpatients to surgery has been smooth.