Queen Alexandra Hospital

Queen Alexandra Hospital 2019-12-30 Person 5 5 0

An excellent service was provided by Debbie Hunt and Janet Dawson who both had a splendid sense of humour and a good staff/patient attitude and they both worked very efficiently.

Queen Alexandra Hospital 2019-12-30 Person 5 5 0

From reporting to my local triage nurse, fearing a complication to my rupture due to severe coughing, to the fast efficient entry to the QA hospital and emergency operation for a strangulated small bowel. I was very impressed on the speed and efficiency culminating in the emergency surgery to rectify the problem and thereafter the friendly service of the staff during my initial recovery. Thank you

Queen Alexandra Hospital 2019-12-27 Person 5 5 0

The care, concern, and patience of the consultant was enough to recommend her to others. On appointment days the wait may at times be long but worth it for the time and care that she gives. With a condition that means the patient has to undress and redress the appointment time slots need to be allocated longer. The visits cannot be rushed so a 15 minute time slot is ridiculous and unfair to the consultant. She is the first consultant over the years that I felt listened to me and emphasized with my general problems not just the condition I was presenting with at that time.

Queen Alexandra Hospital 2019-12-23 Person 5 5 0

I arrived early and was seen earlier than expected, the nurse and the senior nurse that were looking after me kept me informed of everything that was happening and what future treatment would be and were kind, caring and professional. The care that I was given was exemplary and I could not fault it .

Queen Alexandra Hospital 2019-12-23 Person 1 5 0

To cut a long story short, I was referred by my GP for ultrasound scan in September 2019, was given wrong information ie a different patient's appointment details. Eventually was told they had no ultrasound scan appointments and I ended up paying for a private scan which showed a mass in my colon. My GP was brilliant and sent me for an urgent CT scan referral which never happened, was told I had an appointment for sigmoidoscopy which was totally inappropriate for looking at the caecal. Was then sent appointment for consultant appointment who asked why I hadn't had a CT scan and referred under the 2ww. I had a call over a week later to see surgeon the next day 10th December who confirmed colon cancer, stage 4. I was referred again for CT scan of chest (which wasn't done when I had the abdo/pelvic CT) an MRI and colonoscopy, he told the specialist nurse he wanted them done before Christmas as they had to decide wether to operate first then chemo or chemo followed by op. The MRI and CT were done 4 days later but I am still waiting for the colonoscopy despite several phone calls, apparently they're very busy. The 2 week wait, supposedly urgent limit is up tomorrow. I have no faith in this hospital! Get your outpatient services sorted out. When phoning a department at least have an answering service to leave a message. (Being told "they're not very good at answering their phone" is not good enough. Update your outpatient letters to give the proper information e.g. you will be given a preparation to drink - no, we inject a dye into your vein. "You have a telephone appointment for assessment for your surgery" - no, we send that out to everyone, this is for your colonoscopy and no we don't know when it will be, the department is very busy.

Queen Alexandra Hospital 2019-12-19 Person 5 5 0

Great experience, as always.

Queen Alexandra Hospital 2019-12-18 Person 5 5 0

The clinic worked efficiently and did not leave me waiting very long. Reception staff were helpful and both members of the nursing staff interacted well with a good sense of humour and there was no feeling of being rushed. They were knowledgeable and took time to explain the details of the problem. I have no constructive suggestion to improve my care on this occasion Thank you for my care

Queen Alexandra Hospital 2019-12-15 Person 5 5 0

Good attention. Signposting directions to ward could be better.

Queen Alexandra Hospital 2019-12-14 Person 5 5 0

A1 service by everyone

Queen Alexandra Hospital 2019-12-13 Person 2 5 0

Taken into clinic room where a member to staff was eating her lunch to have basic weight & BP done. The member of staff continued her lunch while her colleague was assessing me - the clinic room smelt of her strawberry yoghurt. During the pre-op assessment the nurse was looking at and updating the incorrect patient record and had only realized this part way through the appointment. The nurse did not introduce themselves, made no facial contact at all and just stared at the computer the whole time, she would not have even known what colour my hair was, clearly lacked interest and exhibited bored, apathy and hates her job. I felt like my appointment was an inconvenience. As a face of the NHS - this nurse is clearly a candidate whom the papers love to beat the NHS with. Code 1562