Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cardinal Clinic
2020-01-31
Person
5
5
0
Review of Day Treatment
written by a patient
31st January 2020
CBT sessions are really helpful and you away feeling positive.
I think the group gets more when there is group therapy in the day programme. This help the group be more open and supportive.
2020-02-10 10:15:52
Response from Cardinal Clinic
Thank you for your 5* review and the feedback of the CBT sessions and the group therapy in general.
Cardinal Clinic
2020-01-31
Person
5
5
0
Review of Inpatients
written by a patient
31st January 2020
The nursing staff were absolutely 100%!! Superb ambassadors for the future of the clinic.
Cleaners, all were happy, smiley people who carried and their daily routine with pride and thoroughness WiFi was intermittent and TVs need bringing up to date (Netflix, sky, BT sport) to name a few.
Whole decor is very "tired" and needs a total re-think. Externalized, door frames, windows this is not exhausted.
2020-02-10 10:11:52
Response from Cardinal Clinic
Thank you for your feedback on our highly skilled nursing team, all feedback is shared with our staff. The WiFi system was completely updated in 2019. There are restriction son which websites can be reached any many streaming websites are deliberately disabled. During your stay we had an equipment failure which has now been repaired. We are sorry if this caused you any inconvenience. Our main building dates back to the 1600's and has its own charm but is very demanding of attention. We have plans to repaint the gloss work this year. Thank you for your comments which have been passed to our maintenance manager.
Cardinal Clinic
2020-01-31
Person
5
5
0
Review of Inpatients
written by a patient
31st January 2020
Regained my sleep pattern, I was treated beautifully.
I would recommend the clinic do anyone in the future.
2020-02-10 09:59:19
Response from Cardinal Clinic
Thank you for your 5* review and for the recommendation of our services. We are pleased to hear you were able to address your sleep pattern.
Cardinal Clinic
2020-01-28
Person
5
5
0
Written by a patient
Written by a patient 28th January 2020
Very nice place.
Cardinal Clinic
2020-01-24
Person
5
5
0
Review of Inpatients
written by a patient
24th January 2020
Cardinal Clinic
2020-01-24
Person
5
5
0
Review of Day Treatment
written by a patient
24th January 2020
I found the day care service to be highly informative are very constructive. The group system I believe has provided me with novel building blocks and systems to tackle my depression and improve my self esteem. This could not be achieved without the personal therapy provided by my psychologist who has tailored the knowledge for me to use daily. I found the instead "group sessions" both debilitating and cathodic as feel this is a missing item in the timetable.
2020-02-03 11:01:58
Response from Cardinal Clinic
Thank you for your 5* review of the day care service, all feedback is shared with the staff. We are pleased to learn you found your treatment with the team and your psychologist to be very beneficial and has provided you with skills you can use away from the Clinic.
Cardinal Clinic
2020-01-24
Person
4
5
0
Review of Inpatients
written by a patient
24th January 2020
My care was overall very good. There was a varied program, with lots of therapeutic groups. The nursing staff are very some attentive, special mention for nurses, who are all so committed to their jobs and always upbeat lovely and helpful.
Improvements needed are more boundaries around inappropriate/triggering conversations had in non-group/therapeutic settings, to keep it a safe place for all.
Consistency on rules between all nursing staff, it would also be good to have at least one nurse available to speak to during handover.
2020-02-03 10:58:50
Response from Cardinal Clinic
Thank you for the feedback of our service. The nursing team work hard to ensure they provide the highest level of care to our patients at all times. Your comments will be reviewed by our management team and in particular, Matron. Please contact us directly if you would like to discuss anything in more detail.
Cardinal Clinic
2020-01-24
Person
4
5
0
Review of Day Treatment
written by a patient
24th January 2020
Clinical staff are both amazing at their job and always listen and are honest and provide really helpful solutions to problems. They are different approached are very helpful to.
But its cold!
2020-02-03 10:52:46
Response from Cardinal Clinic
Thank you for your feedback of our day care service, we are pleased to hear you found the staff helpful and that they listened to you. We are sorry to hear you found it cold, we are not aware of any heating issues but we will bring this to the attention of the maintenance team.
Cardinal Clinic
2020-01-24
Person
4
5
0
Review of Inpatients
written by a patient
24th January 2020
- Great, relaxed, comfortable environment that makes you feel safe and calm.
- Could do with additional activities in the evening instead of TV e.g.access to a selection of craft materials.
- The sink in my bathroom was not cleaned in 5 days so even though I tried to keep it clean the soap bit was disgusting.
- More firm guidance from staff to things to help sleep (no late night TV, avoid caffeine after 3 pm etc).
2020-02-03 11:10:50
Response from Cardinal Clinic
Thank you for your feedback. We also have games and puzzles available for patients to use. The programme is very busy and allows time for relaxation and contemplation. Housekeeping clean all the bedrooms on a daily basis, if you experience a problem you can always bring this to our attention and we will endeavour to resolve it. Your comments have been shared with the Housekeeping team. We do have available a sleep hygiene booklet for patients who are experiencing problems sleeping, apologies if this was not offered to you by the nursing team, who are always available to speak to.
Cardinal Clinic
2020-01-24
Person
4
5
0
Review of Inpatients
written by a patient
24th January 2020
The courses with the psychiatric experts were exceptional, providing vital feels and knowledge to patients for handling every day life problems.
Only criticism is to have rules regarding types of conversation in music room as inpatients and outpatients are always in and out.
2020-02-03 11:04:09
Response from Cardinal Clinic
Thank you for taking the time to review our service. Your feedback is important to us and we are looking at ways in which we can overcome both in-patients and out-patients using the music room.