Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Brook Dudley
2023-11-30
Person
5
5
0
Review of Dudley - Sexual Health Clinic
30th November 2023
Everyone was friendly, helpful, professional and completely nonjudgmental. I felt at ease with every member of staff and felt I could trust them
Suggested improvements
There was a slight mix up on the system which left me waiting longer than I’d anticipated but as soon as the error was realised it was resolved very quickly so I can’t really complain
Brook Dudley
2023-11-30
Person
5
5
0
Review of Dudley - Sexual Health Clinic
30th November 2023
Was really pleased lovely lady put me at ease
Suggested improvements
Nothing
Brook Dudley
2023-11-21
Person
5
5
0
Review of Dudley - Sexual Health Clinic
21st November 2023
The Nurse that I saw was absolutely amazing, in fact so much so that I was going to call to advise of this but having received this link I hope she gets the praise that she deserves.
Suggested improvements
Nothing
Brook Dudley
2023-10-24
Person
5
5
0
Review of Dudley - Sexual Health Clinic
24th October 2023
The staff that looked after me were amazing. They made me feel very comfortable and at at ease during my appointment :)
Suggested improvements
It was a bit tricky to find my way to the practice but staff inside the building were helpful.
Brook Dudley
2023-10-13
Person
5
5
0
Review of Dudley - Sexual Health Clinic
13th October 2023
amazing service
Suggested improvements
nothing
Brook Dudley
2023-10-06
Person
4
5
0
Review of Dudley - Sexual Health Clinic
6th October 2023
The staff were super friendly and helped me feel at ease. They were informative and able to answer any questions I asked. They gave good information regarding my chosen contraception and the removal/fitting was done easily with minimal discomfort. However, due to low staff numbers the bag that was packaged for my implant had the incorrect needle inside and the HCA couldn’t find the buzzer to ask for help, this is a little unsettling during the appointment but the staff member stayed calm, kept me calm and continued successfully.
Suggested improvements
The layout at St James’ is a little difficult to navigate. When I initially went, there was someone waiting to be seen that the staff were unaware of because of poor instructions regarding what to do when you arrive (for example, a sign saying please knock for assistance on the door as some people assume that it’s a treatment room rather than where to speak about appointments).
Brook Dudley
2023-10-05
Person
5
5
0
Review of Dudley - Sexual Health Clinic
5th October 2023
I have always felt very welcome but the staff at brook, i’ve never felt judged and they’ve always listen to what i’ve said and helped me understand my contraception better! 100% would recommend brooks to any female.
Suggested improvements
NAD
Brook Dudley
2023-10-05
Person
5
5
0
Review of Dudley - Sexual Health Clinic
5th October 2023
I always feel comfortable and safe when I have my appointment, and I’m able to share any concerns and I feel heard
Brook Dudley
2023-09-28
Person
5
5
0
Review of Dudley - Sexual Health Clinic
28th September 2023
I felt comfortable and at ease with the nurses they were really friendly, thank you .
Suggested improvements
Everything was good
Brook Dudley
2023-09-26
Person
5
5
0
Review of Dudley - Sexual Health Clinic
26th September 2023
Staff put me at ease, made convo and took my mind away from any panic I had.
Suggested improvements
N/A