Boots Opticians Doncaster - North Bridge Road

All the staff we engaged with were helpful and caring, showed special consideration for my dad's hearing problems.l

My wife has been a customer of Dolland and Aitcheson now Boots for around about 50 years. I have been a customer for around 30years. Last night my wife had a serious fall onto hard floor tiles while in Spain. Her nose suffered as she hit the floor. Her spectacle frame was broken. She is in need of replacement glasses. She rang Boots Doncaster North Bridge branch and asked if she could have a copy of her script for her eyes so she could get replacement glasses whilst continuing her winter holiday in Spain. We were told Boots were unable to give this information. The staff were polite but not able to offer help throughout the telephone conversation. We were contacted again by Someone from Boots, I have his name should any one require this information. He was very understanding and helpful, trying to help us. In short the staff have been very sympathetic to my wife’s plight and we hope that the script can be forwarded to her soon. Good news the script has been sent direct to my wife, we are now off to Granada for new glasses. Boots North Bridge Branch Jodie, Nathan and Adrian and every one involved in achieving this, you have made our holiday so much more pleasant. Also we have now returned from the opticians in Granada who has been able to fix my wife up with some temporary replacement frames and her new glasses will be ready next week really glad we are still in the EU and this service could be facilitated Thank you one and all. Ian Lindley.

Wasn’t welcomed when going into the store, communication with patients was poor, cleanliness of the store was poor the glasses weren’t cleaned regularly and the machines were not wiped down after every patient which they should be, overall quite unorganised and communication was poor.

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They were friendly and polite

I could fault my recent experience.

GREAT STAFF VERY POLITEANDFRIENDLY

The service was excellent. There was no waiting around, I was seen straight away by a staff member for an initial assessment, my previous treatment had been abroad and the staff were happy to make contact to track down my details. The examination was thorough and informative. I was very reassured. The machines were clean and plenty of them available. The shop was bright, airy land clean with a great range of frames. Would definitely recommend.

The eye test was very thorough. The optometrist made you feel at ease. The staff were very helpful

Very impressed with the service staff were very helpful