Wokingham Community Hospital

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Because the physio was very helpful and understood my fears and pushed me where needed

Nothing

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Was happy with the overall phone call

Was happy

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Although there was a cancellation to my Monday appointment and the substitute appointment “disappeared “ my complaint about this “disappearance” was listened to and speedily resolved. The actual replacement with [name removed] was excellent and she was clear in her instructions, answered my questions and concerns thoroughly. [name removed]

Cancelled appointments due to illness I accept. The substitute appointment which “disappeared “ I found frustrating and annoying but my complaint about this was dealt with swiftly and politely and a new appointment found quickly. I hope this doesn’t happen to any one else. There is a lack of “soundproofing “ between bays which means I could clearly hear the graphic history of the adjacent patient’s bowels. Not sure what you can do about that!!

Wokingham Community Hospital 2023-03-11 Person 4 5 0

I have had tremendous care from Talking Therapies

Nothing really

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Competent, professional advice and empathetic attitude

Not applicable

Wokingham Community Hospital 2023-03-11 Person 5 5 0

[name removed] was pleasant and efficient with an encouraging attitude. Only disappointment was longer wait for next appointment, which is not her fault.

Time of next appointment

Wokingham Community Hospital 2023-03-11 Person 3 5 0

I am not sure if this therapist is right for me yet as only had two sessions. I did mention in my first session that I liked the therapist to look at me then i felt listened to (not the computer screen!) I think it’s most important to feel listened to as the whole point of therapy is to have someone listen… I will see how the next sessions go as the therapist did take note of this and moved the pc to one side!.. I also felt quite raw as opened up and the session finished quickly as had the questionnaire to do so not sure this was helpful to me. I will give it a chance and see how the next session goes but at the moment are not feeling any benefit.

I feel from the start the therapist could have spent less time making notes and more time looking at the screen (on a zoom call) The second session a very similar experience face-to-face which i thought would be better but with with typing on the pc and looking at the pc. This is not (in my opinion) the best way if attempting to build a positive therapy relationship. If the client doesn’t feel listened to (ie me) it’s not very helpful and in my view quite frustrating. I did make a point of saying this to the therapist and hope the next sessions are more effectively conducted.

Wokingham Community Hospital 2023-03-11 Person 4 5 0

The person I spoke to on the telephone was professional, but also made me feel able to talk easily to her about my feelings. Though sometimes a face to face appointment would also be beneficial.

Completely satisfied in how the discussion went.

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Excellent ,very helpful ,happy smiling staff,made you feel relaxed ,a nice experience

Nothing

Wokingham Community Hospital 2023-03-11 Person 5 5 0

[name removed] is lovely and very helpful

All good