Woking Community Hospital

Nothing

l would just like to mention the excellent service l received yesterday. It was for ultrasound. l was greeted by a very welcoming receptionist who checked me and directed me to the area for the procedure. As requested l arrived early for the appointment ( about 25 mins ) and was seen straight away. The operator made me feel very comfortable during the few minutes it took. Great service, thank you.

I was seen very quickly and had been xrayed and treated within 40mins. Two nurses said that my rings would need to be cut off but an amazing nurse took them off my very swollen hand using the string from a face mask. I nearly cried with relief and appreciation. Thank you.

Why don’t you have a gp on site PA have no experience putting patient patience life at risk avoid this walk in

Having a bone density scan, I was treated with kindness and professional care by Kimberley. She is a great asset at the hospital

Sarah and the team in the Physio department were all outstanding and extremely informative, once l got in the system and retested with them it all just happened so smoothly and efficiently. I was spoken to in a manner that you could fully understand and be immersed in fully unlike doctors, GP's etc who speak to you as though you are qualified doctor/nurse, no clue what they are going on about and you walk away every time often none the wiser and some what rattled. The physio team are extremely patient with a caring attitude and a sense of humour, to BOOT which is "fantastic". Well done team, you're all a credit to the NHS

The visit was quite problematic. The way the service is organised does not work very well and is problematic.

Evasive Staff Nurse, medicines left out of reach. Too slow to notice an infected would. Lacadasical care. Cleanliness of wounds etc atrocious

Thank you so much Nat for being my incredible physiotherapist your knowledge, expertise enthusiasm and dedication, and encouragement , positive attitude and patience have made each of the sessions fun and adventurous even when the exercises were challenging. You have truly been game changing in my recovery and I’m so grateful for the progress we made together, . You have inspired me to push through challenges and thrive for progress every step of the way . Thank you for being outstanding physiotherapist ! I wouldn’t be able to do it without your support Nat!

My cancer spread to my lymph nodes because the lump I reported to the doctor on admission to Woking Community Hospital was not reported to anyone else or recorded in the patient notes. After discharge, I rang the local acute hospital to see where I was on the waiting list. The lump has not been reported and a referral had not been made. As a direct result of not reporting this lump and not referring me to the local acute hospital, my cancer spread further and I needed a much more radical surgery, with the excision of nearly 20 lymph nodes. My ten year survival rate estimate is poor. My prognosis is not great. My complaint was shrugged off as the doctor who admitted me claimed she didn’t remember our conversation. It’s easy to get away with matters when most patients are elderly, deaf, blind and / or confused. The problem in my case was that the discharge from the acute hospital to WCH is done so quickly nobody is available to be your witness. If your relative is admitted, check everything, ask questions and ask to speak to senior staff on at least a weekly basis. Conversations with doctors and social workers should include someone else who can be the patient’s advocate and witness in this facility.