Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Warneford Hospital
2022-09-15
Person
4
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
All the staff are so supportive and kind and work really hard under so much pressure, I have nothing but total admiration for them.
Suggested improvements
Nothing the staff could do better, there just needs to be more help available for them to spread the workload
Warneford Hospital
2022-09-15
Person
2
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
It’s average
Suggested improvements
More staff & prompter actions after patients input
Warneford Hospital
2022-09-15
Person
2
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
Due to certain staff
Suggested improvements
Kinder and more respect
Warneford Hospital
2022-09-15
Person
4
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
Some staff, especially agency, can be very insensitive and have made me feel like a burden or a problem that they don’t want to deal with. Additionally, agency staff repeatedly refer to us by our room numbers not our names which is very dehumanising. Other than that, permanent staff are on the whole kind and compassionate.
Suggested improvements
See previous answers.
Warneford Hospital
2022-09-15
Person
3
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
Lots of inconsistencies with staffing means that care plans don’t always get followed
Suggested improvements
More consistent staffing
Warneford Hospital
2022-09-15
Person
4
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
Some staff can be quite cold towards me after incidents and seem to hold a grudge
Suggested improvements
Staff to be more tolerant
Warneford Hospital
2022-09-15
Person
4
5
0
Review of Cotswold House Oxford Inpatient
15th September 2022
As they have worked to help me understand myself and my difficulties, they have spent time to help me reach the point where I feel ready to begin a new chapter and they are mostly helpful and supportive when I’m upset (it tends to be staff who don’t work here regularly that aren’t helpful)
Suggested improvements
Made all agency/bank staff away or individuals difficulties to help them when they are struggling no also what not to do when they’re struggling
Warneford Hospital
2022-09-08
Person
1
5
0
Review of Oxford City and North East Adult Mental Health Team
8th September 2022
Staff were poorly informed about childhood trauma and how the effects are often under the surface. Did not really listen to me and didn't give enough prompts to find out how I was doing. The appointment ended half an hour early.
Suggested improvements
I should have been better informed about what would be discussed in the assessment so I could make a checklist of things to talk about in advance. I felt like I was not being listened to and my experiences discounted and invalidated just because I live with my abusive parents (so they think it couldn't be that worse). If I were financially able to I would have moved out. And the care plan was only sent to me 3 weeks after the appointment!
Warneford Hospital
2022-09-08
Person
4
5
0
Review of Vaughan Thomas Ward
8th September 2022
Because I am not fully convinced that the proposed ECT treatment will work for you.
Suggested improvements
More feedback during the week on medicines.
Warneford Hospital
2022-09-08
Person
5
5
0
Review of Vaughan Thomas Ward
8th September 2022
Hi
Suggested improvements
+