The Whiteleaf Centre

The Whiteleaf Centre 2020-11-25 Person 5 5 0

I think that the Connect courses were very professionally presented and gave each student a voice. Although the general Recovery College sessions were very good, you could see the difference in the professionalism. However, the lived tutors are very knowledgeable and empathetic. All in all, considering the present Covid circumstances, I think that those in charge have done extremely well putting the courses together and must have worked very hard. They are all very highly committed . Thank you for what has been a life saver in this pandemic.

I think the college have done very well. Any improvement would be more of the same

The Whiteleaf Centre 2020-11-17 Person 4 5 0

When a person has a problem you can talk to the nurse you can trust. You are in safe hands. They make sure you take your tablets. The ones I was on were good. Now I am going home I am grateful to the nurses who have got me back to square one. God bless you all.

I would prefer to be on tablets rather than an injection. The art is very good all day most of the day. I think there should be something for the men to pass the time. A vulnerable lady like me should not be on a ward where there is shouting and disagreements. It is frightening and it makes me start to panic.

The Whiteleaf Centre 2020-11-10 Person 4 5 0

Amber ward: Better communication regarding medication between staff and family.

The Whiteleaf Centre 2020-11-10 Person 3 5 0

In comparison to the other institutions I have been in, this is really a good facility. Staff do take an interest in communicating and introducing themselves. The floor staff are easily approachable. The nursing office staff are not so much.

Explaining medication. And times of medication. And what the medication does.

The Whiteleaf Centre 2020-11-08 Person 5 5 0

I am without doubt a very lucky man to have been fortunate enough to have found safety, solace and a big warm welcome when I entered Amber Ward. I turned up on their doorstep unannounced in a very bad way with some very complex issues and mental health problems, I felt straight away welcomed and was very well put at ease. I want, need, must relay my sincerest gratitude and thanks to the whole family/team, their kind attention to me was more than I could have ever hoped for, at this point I would like to say a huge thank you in particular to Indra, my first contact, she calmed me down, listened and put me calmly at ease, not I might add an easy thing to do, in a big way helping me through the early stages of my stay in Amber Ward, I will, forever, be in your debt. To close I don’t really know what more to say, other than again thank you, your wonderful, and keep up the fantastic work. With love and warmest regards, Robert Newell.

There's always an improvement somewhere, but for the life of me I can't think of anything, just keep doing what your doing, well done.

The Whiteleaf Centre 2020-11-06 Person 3 5 0

DONT WANT TO GIVE ANY FURTHER DETAILS.

IT WAS A GOOD EXPERIENCE AND I AM IN A GOOD PLACE

The Whiteleaf Centre 2020-11-03 Person 2 5 0

Mostly the courses run by Recovery College are good but I have a feeling that students are not respected as intelligent individuals capable of expressing views which are different from Recovery College. Some of the courses are pitched at too low a level. Two of the peer tutors and the Co-ordinator are very caring and understanding of students. On one occasion I joined a course and was told to leave, despite being told I could attend by the Coordinator. This was very embarrassing in front of fellow students. On another occasion I was told that I wasn't capable of taking in too much information. Some courses have been very enjoyable, particularly where peer tutors engage at the same level as students so that we all appear equal. The external leader of the Connect course does not appear suitable for the job. I raised comments on two occasions, once in writing, concerning what appears as a judgemental, uncaring and unempathetic attitude. I was told this was most uncharacteristic but that something would be mentioned. After that the attitude became even worse. There were examples three weeks in a row, and I don't feel my views were respected. I will not be enrolling on that course again. Recovery College seem to place a contractor's view above that of a student. Students could be more welcomed for their talents as intelligent individuals, rather than vulnerable patients to be controlled.

Start the courses on time - on several occasions the start has been delayed by 20 mins waiting for everyone to join, then repeating the Learning Agreement rules too many times. Don't keep repeating the Learning Agreement rules - we have signed up to them so don't need to have every rule repeated. It adds to the feeling of being controlled as patients. Allow separate feedback on every individual course - not just on generic Recovery College as a whole after every course. Completion Certificates not really needed (for me anyway). Seems a bit condescending and would save admin team not to do them. Agree to Learning Agreement once a year, not separately for every term. Would save admin and streamline enrolment. Delete the two places on this form template where it says "Great keep going". Do not require the form require answers as a patient and as a carer before being able to sybmit. For enrolment - maybe understand more in confidence on students needs, stage of Recovery, trigger points, and educational attainment level - to pitch the course level better. Keep the course content positive, light-hearted and interactive. Do not include negative trigger points for students. Have Safety Plan immediate interventions in place should trigger points be reached. Treat students as intelligent individuals, rather than vulnerable patients.

The Whiteleaf Centre 2020-10-29 Person 5 5 0

It showed you. The power of music, and how it can have different meanings to different people. That then can be changed my dancing or moving to the same piece of music.

The Whiteleaf Centre 2020-10-29 Person 5 5 0

I am carer to my son. At present he is receiving treatment White Leaf hospital in patient. I am most grateful to all the staff working hard to getting him better for his recovery.

The Whiteleaf Centre 2020-10-29 Person 4 5 0

Being with people who have had similar anxieties and talking about it really helps.