Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2023-02-16
Person
4
5
0
Review of Children's Integrated Assessment Service
16th February 2023
St Mary's Hospital
2023-02-14
Person
5
5
0
Review of Hand Therapy Service
14th February 2023
I want to say a big thank you to [name removed] for the Hand Therapy program; helped me a lot, now not only my hands but also I feel better. It's all thanks to you, [name removed], the right person in the right position.
Suggested improvements
Sometimes we need 5 more minutes to make not only the patient and the service feel good.
St Mary's Hospital
2023-02-13
Person
5
5
0
Review of Hand Therapy Service
13th February 2023
The unanswered questions were not applicable.
Suggested improvements
Despite 2 people at desks at reception the reception staff gave poor patient service eg. Did not make eye contact or look up from their screens when working until I initiated a dialogue. Did not make me feel welcome and were not forthcoming especially on first visit when procedures are unknown.
2023-02-14 09:09:07
Response from St Mary's Hospital
I am really sorry this happened to you. How we greet people is so important. I have sent your comment to the service manager to remind staff. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2023-02-13
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
13th February 2023
Everyone who worked in the clinic was very friendly
Suggested improvements
Waiting time was quite lengthy, even though I had already booked an appointment
St Mary's Hospital
2023-02-12
Person
2
5
0
Review of CMHT Red Kite
12th February 2023
Been past from pillar to post stat having treatment then cancel and on waiting list your over all care for ment health is appalling g , and as for the hub their attitude is take your meds .. disgusted!
Suggested improvements
Employ a psychologist and keep persistent help
2023-02-14 09:04:44
Response from St Mary's Hospital
I am really sorry to hear this. Please contact our confidential helpline (Pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2023-02-11
Person
4
5
0
Review of Community Team for People with Learning Disabilities -North
11th February 2023
I have great care.
Suggested improvements
Don't know.
St Mary's Hospital
2023-02-10
Person
5
5
0
Review of CMHT Red Kite
10th February 2023
[name removed] who I speak to always has time, she’s an amazing listener, empathetic, offers ideas and suggestions always explains my options in detail which gives me confidence to make decisions in which direction I go in. She is never judgemental, literally she is just what the doctor ordered.
Suggested improvements
I have found the IAPT not as helpful as before, I’m not referring to the person I am speaking to, but it just doesn’t seem to be helping as much, I’ve pretty much implemented a lot of the practices before I started the sessions as this is not the first time I have used this service. I feel like what I am doing is not benefitting as much as it did! I stress that this is not about whom I am dealing with, but what I feel I am getting out of it!
2023-02-13 10:21:07
Response from St Mary's Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2023-02-10
Person
4
5
0
Review of Kingfisher Ward
10th February 2023
[name removed] runs the ward efficiently and has great respect for the patients and staff. Any issues raised get dealt with and he listens to us.
St Mary's Hospital
2023-02-10
Person
5
5
0
Review of CMHT Rockingham Triangle
10th February 2023
I was very pleased with the way [name removed] talked to me yesterday, she was very kind.
Suggested improvements
There was a row that went on in reception whilst I was waiting, between the receptionist and a member of staff, it went on for quite a while. I think it was unprofessional, this was the first introduction I had. It didn’t put me at ease. [name removed] was brilliant though !
2023-02-13 10:14:00
Response from St Mary's Hospital
This is unacceptable, and I am sorry this happened. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, patient Experience Manager
St Mary's Hospital
2023-02-10
Person
5
5
0
Review of CMHT Red Kite
10th February 2023
Very kind and thoughtful, as well as professional.
Suggested improvements
N/A
