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St Mary's Hospital
2023-02-13
Person
5
5
0
13th February 2023
The unanswered questions were not applicable.
Suggested improvements
Despite 2 people at desks at reception the reception staff gave poor patient service eg. Did not make eye contact or look up from their screens when working until I initiated a dialogue. Did not make me feel welcome and were not forthcoming especially on first visit when procedures are unknown.
14th February 2023
Response from St Mary's Hospital
I am really sorry this happened to you. How we greet people is so important. I have sent your comment to the service manager to remind staff. Best wishes, Hugh Jones, Patient Experience Manager