Share review of St Mary's Hospital
St Mary's Hospital
2023-02-10
Person
5
5
0
10th February 2023
[name removed] who I speak to always has time, she’s an amazing listener, empathetic, offers ideas and suggestions always explains my options in detail which gives me confidence to make decisions in which direction I go in. She is never judgemental, literally she is just what the doctor ordered.
Suggested improvements
I have found the IAPT not as helpful as before, I’m not referring to the person I am speaking to, but it just doesn’t seem to be helping as much, I’ve pretty much implemented a lot of the practices before I started the sessions as this is not the first time I have used this service. I feel like what I am doing is not benefitting as much as it did! I stress that this is not about whom I am dealing with, but what I feel I am getting out of it!
13th February 2023
Response from St Mary's Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager