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10th February 2023


[name removed] who I speak to always has time, she’s an amazing listener, empathetic, offers ideas and suggestions always explains my options in detail which gives me confidence to make decisions in which direction I go in. She is never judgemental, literally she is just what the doctor ordered.

Suggested improvements
I have found the IAPT not as helpful as before, I’m not referring to the person I am speaking to, but it just doesn’t seem to be helping as much, I’ve pretty much implemented a lot of the practices before I started the sessions as this is not the first time I have used this service. I feel like what I am doing is not benefitting as much as it did! I stress that this is not about whom I am dealing with, but what I feel I am getting out of it!

13th February 2023
Response from St Mary's Hospital

I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs