Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-06-22
Person
5
5
0
Review of CMHT Red Kite
22nd June 2022
Yes
Suggested improvements
All good
St Mary's Hospital
2022-06-22
Person
5
5
0
Review of Sandpiper Ward
22nd June 2022
I think everything was 100% delivered.
Suggested improvements
-
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
It was difficult with the doctor on Kingfisher but good on Sandpiper.
Suggested improvements
-
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
Probably the safest and most supported that I have felt in a long time.
Suggested improvements
-
St Mary's Hospital
2022-06-22
Person
5
5
0
Review of Sandpiper Ward
22nd June 2022
I have received fantastic care at St Mary's Hospital. I have been treated with kindness and respect and the medication has been expertly reviewed by Dr [name removed]. In particular, I would like to thank [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed] and others. Thank you NHS, all staff are a valuable asset of the team. A big thank you to [name removed], and [name removed], plus [name removed], [name removed], [name removed] and [name removed].
Suggested improvements
-
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
I felt like I got all the help I needed, very supportive staff, everybody lovely. Feel supported enough to leave hospital and feel very positive.
Suggested improvements
The banging of doors at night disturbed me. Not much choice on the menu.
2022-10-05 11:52:44
Response from St Mary's Hospital
I will pass on your feedback regarding the food to the hotel services team. We are aware that some of the doors do bang upon closing, I have requested estates to adjusts the doors to stop them slamming.
2022-06-27 15:24:41
Response from St Mary's Hospital
I am glad we were able to support you. I have passed your comments about the food choice and noise to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-06-22
Person
5
5
0
Review of Sandpiper Ward
22nd June 2022
Treated me with dignity and respect. Always there to help when needed it.
Suggested improvements
-
St Mary's Hospital
2022-06-22
Person
3
5
0
Review of Sandpiper Ward
22nd June 2022
-
Suggested improvements
-
St Mary's Hospital
2022-06-22
Person
5
5
0
Review of Sandpiper Ward
22nd June 2022
I felt supported throughout my whole stay on Sandpiper. I feel the staff team are a strong, well-skilled, compassionate team and I have always felt able to approach them with any concern or aspect of my care. I have benefited hugely from my stay on Sandpiper. I have been here a lot, but this has been the most positive and productive stay I have had.
Suggested improvements
I think there could have been times at night where tings were managed more professionally (not my own personal issue) but I ma aware that when a concern was raised it was dealt with quickly and appropriately by [name removed], so no, I wouldn't say there is anything.
2022-10-05 11:52:30
Response from St Mary's Hospital
Thank you for your feedback. During the night it can be difficult to balance the promotion of good sleep routines and the wishes of some to access the quiet rooms and de-escalation room / sensory as these are next to patient bedrooms and there is a risk noise would disturb others. We have agreed as a team that for those who wish to access ward areas that the quiet room could be utilised with the TV or radio on a lower volume as its situated away from immediate bedrooms. I am pleased to hear that you were satisfied with the response when concerns were raised.
2022-06-27 15:23:26
Response from St Mary's Hospital
Thank you for your kind words. We expect the same level of care day and night, and I am sorry if this was not the case. I am glad any concerns were dealt with quickly. Best wishes, Hugh Jones, Patient Experience Manager.
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
On the whole, the staff were respectful. [name removed] and [name removed] being the exception.
Suggested improvements
-
