St Helena Hospice

St Helena Hospice 2017-03-22 Person 5 5 0

There isn't a bad word I can say abrupt the service you provide it has really helped me in a time of need and I can't thank you enough. Wendy is a truly amazing counsellor - whatever you've paying here isn't enough!! I can't put into words how grateful I am to her as she has helped me with things that have upset me for years. I feel truly supported by the service Wendy, and for me that has been life changing. Thank you.

St Helena Hospice 2017-03-22 Person 0 5 0

I just wanted to write a little message regarding my experience contacting yourselves yesterday. I was calling regarding referring my dad for the counselling service you offered alongside Macmillan. Every staff member I spoke to was so helpful and empathetic, and I was so touched how everyone was willing to go above and beyond to help me. Particularly Nicky coombes, who took the process of finding the right service for my dad out of my hands and sorted it all out for me. I just wanted to send this because people often focus on the negative experiences of health care and not always the positive, which I know from my own experience as a student nurse. So again a huge thank you for the compassion you all demonstrated during the short time I spent speaking to a number of you Kind regards. Abbie Green.

St Helena Hospice 2017-03-22 Person 5 5 0

Being involved in decision was extremely good. Care and support from DVs and staff and volunteers were excellent. I cannot find the right words to thank you enough justice to say, I came in to St Helena's in extreme pain etc and am leaving feeling a whole lot better and more in control of my pain management. Thank you all so much.

St Helena Hospice 2017-03-18 Person 4 5 0

St Helena Hospice 2017-03-15 Person 5 5 0

What was good about my care at the Hospice, today? Miracles happen here. I reluctantly get out of bed. The "hard to breath" starts at once. The discomfort starts up during bathing etc. Getting ready for the car to pick me up. Full of "oh no, not another day." I feel so tired, what's the point of struggling on. I get into the car. There is my smiling, happy, helpful driver lifting my spirits. At the Hospice, the volunteers at the desk in smiling, happy moods, "hello Maureen, how are you? OK thanks. Well, what else do you say? I pass the kitchen and the happy volunteer greets me with a kiss and a hug ("The usual, Maureen?") Coffee! Into the lounge and everyone says a happy "Hello". The nurses almost fight to take my coat and help me into a chair. "You look nice today, like you hair, your hair, your top," etc. I feel on top of the world, nurses come and chat. Then its nails varnished, hair style, toes cut, anything else you can wish for. But the one thing missing- a miserable me. Where have the aches and pains gone? Why am I laughing so much, where did all that breath come from so that I can sing so loudly and play those childhood games? How? Because of those wonderful nurses and volunteers who give me their all and more every minute I am there. Nothing is too small not too much for them. So- aches, pains, nothing to live for, miserable feeling and loneliness. Not me! Now I am me and how I feel now will last me because I have next week at the Hospice. Happy hours days. Improvement? How can you improve on something that is already perfect!?

St Helena Hospice 2017-03-14 Person 5 5 0

nothing to add at this point.

St Helena Hospice 2017-03-11 Person 5 5 0

Everything was fully explained but time was given to consider the implications of the information. Friendly informal discussion. Having my family there to discuss all our needs. Follow up call following week to ensure understanding and put farms into place.

St Helena Hospice 2017-03-10 Person 5 5 0

It was great to have somebody to sound off to when life was hard if all the counsellors were like Lynda I could not see how the service could be improved thank you very much.

St Helena Hospice 2017-03-10 Person 5 5 0

St Helena Hospice 2017-03-08 Person 5 5 0

It would be helpful if all staff were identifiable by their uniforms colour of their badge. At the moment I can't define qualified staff from volunteers/helpers. The hospice is wonderful and has a lovely relaxed ambience, a home from home. But at home we would prefer just their very friendly christian names only. If more than one 'Emma' they could be 'Emma W' or whatever letter their surnames begin with. Much friendlier. Perhaps T-shirt with names or positions one of them - colour coded - to denote their roles. Not meant as any criticism but just ideas to make the hospice even nicer.