Scunthorpe General Hospital

Scunthorpe General Hospital 2021-06-14 Person 5 5 0

I was struggling to breath, I was sat in a booth waiting my turn, when a Dr walked past looked at me and removed my mask, I just gave the thumbs up! He saw his patient and then took me in his room and listened to me. I was then taken to a clinical area where I was put on a nebuliser and given steroids. Bloods was taken along with my BP and a ECG. All the time I was there I was made to feel comfortable and reassured. The department was clean and tidy and I felt completely safe from COVID-19. I am sorry but I cannot remember the ED Drs name to mention him. I was showed the utmost respect at all times.

The reception staff could of been a little more understanding. I was unable to answer questions in sentences my husband had to intervene. I asked if I could remove my mask but this was a stern no, they could see the distress I was in and would not let me remove this. I felt the mask was just adding to my condition. I also thought why was it other patients was being called before me when they could see I could not breath. I was just grateful the ED Dr was around where I sat!

Scunthorpe General Hospital 2021-06-14 Person 5 5 0

Every staff member were extreme helpful, communicative, especially doctors and registrar at Disney ward in Scunthorpe hospital

Faster processing would have been better

Scunthorpe General Hospital 2021-06-14 Person 5 5 0

All the staff were kind and considerate, cant fault them at all. The doctor was thorough and most kind.

Nothing.

Scunthorpe General Hospital 2021-06-14 Person 2 5 0

Most of the nursing staff were rude and ignorant. I was left in the cubicle with the curtain across and no buzzer and was ignored when I asked for help. I am quadriplegic and was ignored for an hour each time I asked for a very small amount of assistance. The nurse did not tell me where she was taking me when I went for ct scan. She wordlessly wheeled me away.

Been polite and considerate.

Scunthorpe General Hospital 2021-06-14 Person 4 5 0

I thought the staff were very helpful and understanding

Very difficult in this time we are going through but chairs not sanitised after each patient. I understand this can be difficult in a busy department.

Scunthorpe General Hospital 2021-06-14 Person 3 5 0

Wss left stood waiting for 20 mins for the streaming nurse to check my temp with a ankle injury, as they was stood talking, then another 10 mins to see the enp as they was all looking at rotas behind the reception desk, when seen was a very rushed consultation and sfter seeking futher advice from anpther hospital was afvised differently

Staff to put patients 1st and not gossip and rotas

Scunthorpe General Hospital 2021-06-14 Person 5 5 0

All staff were kind , friendly and made me feel comfortable at all times.

I was happy with everything.

Scunthorpe General Hospital 2021-06-12 Person 3 5 0

Had to arrange A+E to see a Dr as unable to at my surgery Dr Dan was fantastic he listened to me he has an excellent bed side manner and arranged my clinic appts with ease. A very stress-free experience

Confidentiality dignity and respect at reception All patients sit watch (stare) and listen to all patients been booked in

Scunthorpe General Hospital 2021-06-12 Person 2 5 0

I came to the department with gastritis and hadnt eaten or drank for days. I had severe abdominal pain. I had been taking the strongest over the counter painrelief I could take so they gave me oramorph. This helped a lot. However I have a long term illness that means if I get dehydrated my heart rate goes very tachycardiac and I become bed bound with debilitating symptoms which is why I had attended in the first place. A&E basically would not even consider the effects on my long term condition they just sent me home with no stronger pain relief and no extra hydration. I was very disappointed. In the 4 hours I was sat waiting I could have easily been given a bag of IV fluids as they even put a cannula in me.

I think the department needs to begin to listen to patients. I knew I had gastritis. I was already on treatment for gastritis. I was there to tackle a problem before I required an ambulance and full admission. This was completely overlooked because they don't know the condition so they ignore it. I'm extremely disappointed in the healthcare service. I know my condition and I know what I need to keep me from being admitted to hospital but if nobody is willing to listen to me when all I need is a bag or two of IV fluids then I guess we aren't very bothered about readmissions . also if it patient requires oramorph to settle pain the paracetamol on discharge will not really help.

Scunthorpe General Hospital 2021-06-11 Person 5 5 0

The Dr and nurses even the porter were respectful I was looked after very well

I believe they did very well