Royal National Throat, Nose and Ear Hospital

It has never been as bad as this time. The two nurses or doctors (not identified to me at all so I do not know what they were) were more interested in chatting among themselves. They did ot give me any information about the hearing aid tht I was given . They told me that there was some wax in my left ear {the only ear they looked at) and said I would have to go to my GP to have the wax removed. A totally waste of my time and theirs and probably costing the NHS a lt of money.

Every single staff member was helpful, caring and friendly.

Excellent job Mr. Usama Ahmed and his group

I was diagnosed with Otosclerosis in both ears and had a successful left stapedectomy over 10 years. Prior to the stapes surgery my hearing deteriorated significantly including the onset of tinnitus. Even after the successful surgery, i was really apprehensive about getting the right ear done because of the risks (hearing loss and tinnitus). Fast forward to end of 2022 where my right ear deteriorated further and i seriously started thinking about stapes surgery in my right ear but again the worry about complications was pushing me away. I then saw Dr Patel who put me at ease and was very confident that the procedure would be a success. With a combination of Dr Patels calmness, confidence, the number of successful procedures he has performed and under the stewardship of Mr Lavy, i decided to go ahead with the procedure. The days leading to the operation were challenging and filled with more worry (what happens if it doesn’t work and makes things worse) but i kept to my original decision to get the procedure done. The day of the operation was much of the same (worry) but seeing Dr Patel before the operation, allayed any fears and i went ahead with operation. I was under sedation but after the operation, Dr Patel came to see me and was very happy, confirming the operation was a success and advised to take it easy and come back in a couple of weeks to remove the packing. The post op period was again challenging as you’re advised not to do anything too strenuous and generally take it easy. You’re given some drops to use to prevent an infection and will generally hear some weird sounds (different to tinnitus). I personally suffered from dizziness for a good 1.5 weeks and at times i couldnt stand up but luckily it got alot better. So, the day to remove the packing came, seemed like it took forever to get to this stage but out it came and the ear healed perfectly and no additional drops needed. A word of advice, (some may have the opposite effect to me) dont expect your hearing to be improved 100% after the packing comes out, its gone through a massive trauma and will take time to improve. After the packing was removed, i was told to come back in 6 weeks, key thing is to make sure it remains dry and again take it easy. Fast forward to 6 weeks… got a new hearing test completed and Mr Patel’s words.. “this is excellent, massive improvement”. It felt surreal that my right ear has got to a position where the hearing had improved. Hopefully theyll be more improvement as time goes on but im very grateful to be in this position. So if you’re on the fence, worried, you have every right but with Dr Patel you are in very safe hands, their success rate is second to none and the clinic has done thousands of these procedures. Improve the quality of your life and get it done.

Surgery was excellent. Too many paper letters sent.

Most of my care was incredible during my time at this hospital receiving surgery on the 18th of November 2022. I would say as a suggestion the phone system is very confusing to get hold of the correct department during the times I had to try and contact someone, I had been forwarded continuously by staff that could have seemed kinder towards me except they would just forward me on to the next person and then eventually I would end back up where I started. Today on the 20th of December I had this problem also sadly. There was a moment during surgery whilst I was waiting in a hospital bed and a nurse walked past and shouted to the other nurses ‘this one is crying’ and I felt she could have been more discreet about this as I was already upset and now embarrassed also. On a happier note I would like to commend the anaesthetist on my appointment on the 18th of November in the morning I don’t remember his name sadly but he was so kind and really empathetic towards me whilst I was waiting for surgery and afterwards making sure I was okay throughout.

Excellent experience

My whole experience with the Royal National ENT hospital could simply not have been better. All my appointments were absolutely on time and I every member of staff was delightful. The service was perfect in every way.

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A new hospital facility with great care and staff. I was always politely and promptly dealt with and I extremely grateful for the care I received.