Royal Cornhill Hospital

As a next of kin and a named person, also the loved one of a young lady diagnosed with schizophrenia sychosis oral and verbal,acute personality issues.I found it extremely difficult that her sychiatrist and her doctor,also staff nurses and various ward staff would call her by any name that she saw fit.and they wouldn't insist on calling her by her real name.Her tribunals were one doctor was calling her by her real name,the other one calling her by her fake name and anything else in between,it put the whole affair into a state of confusion even for me, Also phoning the ward and asking for her was a task on its own.Surely the staff and her doctors should be calling her by her real name considering her diagnosis with her personality issues.i really don't think it helps her in the scheme of things, several times she has been admitted under the mental health act,and CTOs.

I would have a hard time recommending this hospital to people with the bad experiences I have had over the past decade which massively outweigh the good however I’m currently in a ward that is pretty good for me personally. I can see some people here are seemingly ready to leave and being held here still is making them worse and doctors who are never on the ward are just holding them while not changing their treatment and they seem as though they’d benefit more from community support at this point. Nurses are for the most part great. Doctors I don’t have much to say positively in the way I see other patients being treated and the nurses just have to go with what the doctors who are never on the ward say and if I ever get well enough, I want to work for a charity and help people dealing with the system. I’ve spoken to them for a very minimal amount of time personally. Also as an informal patient, I have not been allowed off the ward for a few hours for a reason that changed three or four times on a few occasions when it’s meant to be my legal right and I have not been able to discharge myself which I’m ultimately glad for because my treatment is helping but it also doesn’t make you feel like you’re really a voluntary patient. More communication from the doctors and information about your treatment is definitely needed and doctors should be on the ward far more than they are.

I have been a patient at cornhill hospital since I was 18 yrs old, am now in my 60's so I've seen how far cornhill has come. In my day there was very little drug & alcohol admissions, now its over run by these people who often sit or stand outside main reception smoking drugs or drinking, The language is terrible especially for visitors who may be coming into see their member of family. I already reported this but by the looks of things nothing has ever been done. Back in my day at old cornhill u were kept on the ward & only allowed outside in the grounds or if u were lucky had blue or white band if u had black u were in bed & not allowed out of it if u wanted toilet a nurse went with u a bath a nurse watched u it was so degrading but rules were rules. Today patient seems to be able to do what as. & when do whatever they want with no responsibility.

I really wish that I could give details on the what is great about the surgery and what I like but unfortunately there is nothing. I say unfortunately because it's supposed to be there as a service that should provide people who have alcohol and substance misuse problems support and advice and if that means the patient requires treatement (medication) to help them with their stability for helping through their recovery it should be provided. Sadly this is not the case and people who are suffering and looking to get some help and make steps to help themselves are not getting this from Fulton clinic. The staff on reception have not the slightest sensitivity or understanding, if anything I've only received them telling me lies and very rude about it. I've personally been made on a regular occasion that if I phone back then I'm being a nuisance. I've had to wait over a week and still not been called back. If the workers are not off ill then they are off on holiday. The service needs to be looked at seriously because it's completely broken! The clinical nurses are not much nicer, the wholeso-called" system and staff really need some sort of improvement. It is one of the few places that people in need can go and try to seek help and if it is given you are treated like patients with no say because they control your medication so feel that it's ok to treat people not only quite poorly but also having a very negative impact on your recovery.

I felt the admission doctor, Victoria, was patronising and deliberately lied to us after telephoning my daughters doctor, Dr.Winding, with false promises to get us to leave and end the meeting. When it came to it what was promised in the meeting was refused by the Dr Winding 2 days later. We are trying to help our 28 year old daughter as she is very ill and finds it very hard to deal with decisions and the system on her own. She was actually told off by Dr. Winding to get us involved in that meeting, clearly uncomfortable to have someone dare to speak up. We have requested a direct meeting with Dr Winding but oh no, that’s not possible, we probably would have more luck in meeting God himself. In the meantime my daughter has no say in her treatment, all her requests for help with getting back medication that kept her stable before are refused and she is spoken to like the lowest of the low. This has been going on in and out of Cornhill and lot of self harming for nearly 6 months. We, her parents, are exhausted, will she live to see another day? Doctors at Cornhill certainly don’t care and clearly get their sleep at night. Shame on them!!

person-centered care? doesn't exist.

During a recent admission I was left constantly without medical care and supervision. The number of mistakes made was shocking especially involving drugs. There is no doubt that there were some outstanding nursing staff who went that extra mile. I have no doubt that a shortage of staff both nursing and medical staff led to my poor experience .I have had several admissions over the years and I'm afraid things continue to deteriorate. There have been some new wards designed to a high standard but at the end of the day improving the physical accomodation doesn't in anyway mean improved standard of care.

I was seeing one doctor until today and all I can say that it's first time of my life when I feeling better/well/ stable which is hard for BPD. Through this time I've had ups and downs but on the end of the day I know how to deal with more stuff about Myself. Thank you

I am suffering from Post traumatic stress disorder due to several attacked and mugged , I was escaped from my own country as I was being executed and came to this country ,several close family and friends of mine committed to suicides and I have been without jobs due to level of my anxiety and depression. My first psychiatric was helpful and put me in right medication which balance me and now I been passed to new psychiatric which keep trying get me off my medication and stalking me anywhere I go. I can not manage to live alone therefore I stay with family for a while and they called me and told me that I can’t be away more than three months even that I feel better in here. Please can anybody tell me how can I change my psychiatric ,he is driving me to suicide again myself and I can’t cope with that I appreciate if someone give me right information regarding the change of my psychiatric Thank you

I've been waiting for one year for psychological support but I'm just lucky my referral has been accepted as the psychotherapy department routinely reject referrals without having ever assess patients. I was left to deal with things myself at one of the most vulnerable stages of my life without nothing other than medication.