Queen's Hospital

Queen's Hospital 2024-06-07 Person 1 5 0

Patients being left to defecate and urinate in their bed because of being ignored, Patients having to wait up to an hour and 30 minutes for pain relief, dirty toilet which Patients were expected to use, being given the wrong medication.

Everything.

Queen's Hospital 2024-06-07 Person 5 5 0

My consultant and the nurses are so lovely and caring at Queens and I have absolutely faith in them.

Na

Queen's Hospital 2024-06-07 Person 4 5 0

The care I was given by the staff was great. My only issue was the wait time before being seen. There was no space in the waiting room so there was many of us waiting outside the eye department in the hallway.

I don't understand what had caused so many people there apart from maybe it was because of the bank holiday weekend. As the nhs is struggling atm with wait times and staff levels I honestly can't see how to make things better!

Queen's Hospital 2024-06-07 Person 5 5 0

I was kept informed every step of the way. Everyone was kind and efficient.

I can’t think of anything.

Queen's Hospital 2024-06-07 Person 5 5 0

See above

Nothing

Queen's Hospital 2024-06-07 Person 2 5 0

Unfortunately only a couple of nurses were extremely helpful and kind,but the rest of them were rather rude and unhelpful

Make a far better job of employing only the genuine applicants who are applying for the position of nursing who understand without any doubt at all of the real meaning of the word NURSING

Queen's Hospital 2024-06-07 Person 3 5 0

I was referred to A&E from the Polyclinic. I had a heart rate of between 110-155. I sat in urgent care for 12 hrs with 1 set of obs being done and no ECG. No one spoke to me or checked up on me It was only when I was finally called to A&E that I saw a consultant who was horrified I’d had no ECG or X-ray done. Within 15 mins I’d had an Ecg done and was transferred straight to resus as I was in AF. I have had an urgent appointment with a cardiologist and am about to go in for cardio version The staff in urgent are were unhelpful and disinterested. Considering I was a cardiac patient I had no care at all In comparison the staff in resus were helpful and reassuring and acted quickly to ensure diagnosis and treatment As a senior nurse myself, I was appalled at the lack of interest and care

Full and appropriate investigations to be completed during waiting time so that results are ready for review when seen by consultant As a cardiac patient, to be seen prior to minor injuries etc More staff!

Queen's Hospital 2024-06-07 Person 5 5 0

All good

Would like to get appointment by email if possible sometime letters turn up late

Queen's Hospital 2024-06-07 Person 5 5 0

Very good service, and very supportive

Nothing

Queen's Hospital 2024-06-07 Person 5 5 0

I felt understood

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