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7th June 2024


I was referred to A&E from the Polyclinic. I had a heart rate of between 110-155. I sat in urgent care for 12 hrs with 1 set of obs being done and no ECG. No one spoke to me or checked up on me It was only when I was finally called to A&E that I saw a consultant who was horrified I’d had no ECG or X-ray done. Within 15 mins I’d had an Ecg done and was transferred straight to resus as I was in AF. I have had an urgent appointment with a cardiologist and am about to go in for cardio version The staff in urgent are were unhelpful and disinterested. Considering I was a cardiac patient I had no care at all In comparison the staff in resus were helpful and reassuring and acted quickly to ensure diagnosis and treatment As a senior nurse myself, I was appalled at the lack of interest and care

Suggested improvements
Full and appropriate investigations to be completed during waiting time so that results are ready for review when seen by consultant As a cardiac patient, to be seen prior to minor injuries etc More staff!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse