Reviews
Reviews
The general experience was good. However it was reliant on the team member that was caring for me as to whether I felt completely reassured I was getting the best treatment. For example the young female day team manager was excellent and would have scored 5 stars, but care was unfortunately spoiled by lack of continuity of information, when the night staff superseded the day team.
One of the members of night team had not been briefed properly as she had missed the handover that was happening at the time and was recommending the wrong course of action for anti sickness in light of what had preceded it. She didn't seem to be listening when I tried to brief her with the treatment I had already received and was talking over me rather than listening. The frustration was exacerbated by the fact her command of the English language was not completely fluent, so I was concerned she didn't fully understand what I was telling her.
I'm sure she was trying to be cheerful and chatty, but this came across as flippant and ill considered, which ultimately made me stressed and feeling more sick, consequently I had to ask to see someone else whom had been briefed fully. The night manager addressed the situated quite quickly and rectified it, but not before I had been sick. (following an ear operation) I don't blame the individual as I'm sure she meant well, its more a case of better procedures between day and night teams and improved coaching.
The nursing staff were always about to provide assistance and information, the day of surgery did not feel rushed and all the general hospital staff I met were incredibly polite and incredibly friendly. The nursing staff especially - I've never felt more looked after until I met the Nuffield Hospital nurses!
The anaesthetist was a very cheerful character which was perhaps the most reassuring thing (anaesthetic did scare me) and he provided plenty of information prior to the surgery. The surgeon, who I have already reviewed, was absolutely fantastic and I felt like I was part of the decision making process every step of the way. Thank you.
Excellent care and treatment by all staff. First class service.
I recently attended Nuffields Hospital in Leeds after being referred by my GP after suffering nasal problems since 2009. From my initial consultation through to surgery the process was very speedy and I can only say that the hospital and its staff were superb throughout. Very friendly and helpful, nothing was to much trouble and I knew I was in good hands and though I was very nervous about my operation, they soon put me at ease. I had a private room which was more like a hotel room, so clean and modern, my consultant came to see me before hand and explained the procedure in detail so I knew what to expect. I would recommend this hospital very highly, it is very clean, modern and the staff as I said are brilliant. Appointments where on time, no waiting, I wish the NHS could be this good. Would not hesitate to go back.