Mount Vernon Cancer Centre

The staff were very attentive and explained everything making the experience easy and without stress. They were friendly and cheerful and made you feel looked after. Thank you

The staff were very friendly professional and helpful. The treatment was flawless. There was always someone to help even throughout the night.

I would like to share my experience of being treated at Mount Vernon Hospital cancer centre in 2022 under the care of Dr Roberto Alonzi,oncologist for prostate cancer.this treatment included admission to ward 10,Mount Vernon Hospital for Brachytherapy on 31/08/22.This treatment resulted in a permanent damage to my urethra with frequent episodes of retention of urine afterwards.The Brachytherapy procedure was carried out by a couple of nurses and I was able to feel the nurse passing the Brachytherapy metal rods through my prostate and urethra which was quite barbaric as I was fully awake and the general anaesthesia has warned off.Dr Alonzi was quite dismissive of the Brachytherapy complications and has declined to see me face to face in his clinic,and advised me to attend the local urology clinic who are not aware of the details of what went on during the Brachytherapy treatment which took place in a different hospital. I would like to know why Dr Alonzi is not willing to take responsibility for the careless treatment that I received under his care,which resulted in permanent damage to my urethra which is quite incapacitating for me,and has resulted in the loss of my job and my livelihood ?

I have just finished my radiotherapy & brachytherapy treatment for prostrate cancer The staff are the warmest kindest people they make you feel so comfortable and explain everything. The cleaning staff & every staff member that go by a waiting area always ask if you need any help an go out of their way to help you Extremely pleasant caring people Thank you Mountvernon Hospital

Disregarding the patient. No communication.

the hospital is a mess, no proper communication between departments, the phone is rarely answered and the IT systems are beyond inefficient

Just started a 4.5 month chemo treatment course here. The chemo nurses could not be less interested or caring if they tried, which they don't. Reception at Cancer Care are all unpleasant and feel that their job description involves ignoring you, or talking down to you. Toilets are dirty, taps don't even work in some of them. Nurses are dirty, disinterested and disappear for periods for no reason - my chemo alarm was ringing for more that 5 mins before someone turned up to help. Appointments are booked at times when staff aren't even available (ie I turned up today for an 8am appointment to be accused of basically lying as staff don't get in until 9am). Unhygenic nurses, wearing gloves and scratching their face and picking at their skin in what should be a clean environment. If I am unable to switch to a different hospital, I will cancel all of my future treatments. Soul destroying.

Find out who is treating you. Research the doctors specialists thoroughly. They have the state of the art equipment. They did not use this on my sone who had secondary bone cancer till it was too late. Cyberknife would have helped his tumours. They gave him ordinary radiation. He died

I was treated by the wonderful CyberKnife team in June 2015. Dr Harrison and Dr Ostler were so kind and reassuring, and provided me with answers to my anxious questions. Thank you and God bless you all!

I completed a course of chemotherapy in April 2015 under the care of Dr Mark Harrison. I cannot express how grateful I am for the care I received from everyone involved in my care from the outpatients dept,pharmacy, scanning teams to Marie Curie ward. The staff are so kind and the departments are run very efficiently. Mr Harrison ,his secretary and his team are professional and their positive attitude helped to make a very difficult time in my life so much easier." Thank you " seems such an an inadequate word to say to a hospital team that have saved my life.