Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Highfield Clinical Care Centre
2022-07-15
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
15th July 2022
A supportive, informative, conscientious consultation with the physiotherapist that helped inform the way forward.
Suggested improvements
Nothing in terms of the service.
The only concern is the wait for a visit to the clinic but I realise this is a sign of the times and does not teflect upon the consultation received today ( 15/7/22).
2022-10-05 11:39:44
Response from Highfield Clinical Care Centre
Thank you - we really do appreciate your feedback on this and patience. The clinicians are working incredibly hard to work through the waiting list. We don't like it when patients have to wait to come and see us either. Whilst waiting if ever anything ever changes i.e. things deteriorate then please contact the patient contact centre and discuss with your GP. We can always look to re prioritise referrals depending on clinical presentation and change.
2022-07-20 08:34:17
Response from Highfield Clinical Care Centre
Thank you for your positive feedback. Wait times have been affected by the pandemic and an increase in demand, but we are always seeking ways to minimize the wait. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-07-12
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
12th July 2022
My physio was kind, purposeful and supportive. She also noted other health conditions and signposted appropriate pathways for treatment. Couldn't fault her professionalism and she was realistic about what I was likely to achieve and worked hard to ensure that I maximized my recovery.
Highfield Clinical Care Centre
2022-07-07
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
7th July 2022
[name removed] took time to assess me over the phone, was very caring and helpful. Gave me lots of advice and sent exercises to me, which I’ve been doing.
Suggested improvements
Nothing
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
Great personalised care. [name removed] was attentive and empathetic
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
written by
6th July 2022
Give me confidence on walking after the surgery.
Highfield Clinical Care Centre
2022-07-06
Person
4
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
[name removed] has been really helpful and considerate of sitting in appointments within my tricky schedule thank you!
Suggested improvements
Lots of appointments were cancelled/ rearranged and only 7 days to call up get rearranged tricky with limited opening hours.
I was also moved between 3 physios without explanation.
2022-10-05 11:38:24
Response from Highfield Clinical Care Centre
We really do apologise for this and it is not a way that we like to work. The team have recently had a spell of higher than usual sickness absence to include COVID. Where possible we try not to cancel the appointments, but reallocate to another clinician however our capacity to do this has been really stretched. Thank you for your feedback and we really hope that your rehabilitation is going well.
2022-07-20 08:40:05
Response from Highfield Clinical Care Centre
I am really sorry that we messed you around. I have sent your feedback to the service manager to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
With all the help and understanding back to full health, with no pain.
Suggested improvements
Everything was done perfectly.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
written by
6th July 2022
Assessed by many through the top service.
Seen face to face had a good examination of my back. He fixed my problem. He was excellent and very down to earth.
Suggested improvements
More physio like many-he was like a detective. I have had low back pain for a while with many expertise it has resolved.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
Because I am happy with support and help I received.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
All very good, unsure spiritual, culture is relevant - but w{ } has been great, but previously [name removed] other staff great too.
Suggested improvements
If I had to cancel appoint - number in call centre - they do not have calendar for physio, so only can offer appointment a long way off physio quicker as { } with physio.
2022-10-05 11:39:30
Response from Highfield Clinical Care Centre
All of the services appointment bookings are managed by the patient contact centre. Due to pressures in terms of staffing we are currently operating with slightly less staff than usual, meaning that we don't have as many appointments available at short notice as we are booking between 6-8 weeks in advance for routine appointments. The therapists release their diaries eight weeks in advance for the patient contact centre to book in to. If they release any further ahead than this we've had difficulties with staff then struggling to book annual leave. It is a bit of a juggle but we're glad to hear that you got an appointment booked in.
2022-07-20 09:14:05
Response from Highfield Clinical Care Centre
Thank you for your feedback. I have passed your useful comment about the call centre to the service manager. Best wishes, Hugh Jones, patient experience manager
