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Highfield Clinical Care Centre
2022-07-06
Person
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5
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6th July 2022
All very good, unsure spiritual, culture is relevant - but w{ } has been great, but previously [name removed] other staff great too.
Suggested improvements
If I had to cancel appoint - number in call centre - they do not have calendar for physio, so only can offer appointment a long way off physio quicker as { } with physio.
20th July 2022
Response from Highfield Clinical Care Centre
Thank you for your feedback. I have passed your useful comment about the call centre to the service manager. Best wishes, Hugh Jones, patient experience manager
5th October 2022
Response from Highfield Clinical Care Centre
All of the services appointment bookings are managed by the patient contact centre. Due to pressures in terms of staffing we are currently operating with slightly less staff than usual, meaning that we don't have as many appointments available at short notice as we are booking between 6-8 weeks in advance for routine appointments. The therapists release their diaries eight weeks in advance for the patient contact centre to book in to. If they release any further ahead than this we've had difficulties with staff then struggling to book annual leave. It is a bit of a juggle but we're glad to hear that you got an appointment booked in.