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Highfield Clinical Care Centre
2022-07-06
Person
4
5
0
6th July 2022
[name removed] has been really helpful and considerate of sitting in appointments within my tricky schedule thank you!
Suggested improvements
Lots of appointments were cancelled/ rearranged and only 7 days to call up get rearranged tricky with limited opening hours.
I was also moved between 3 physios without explanation.
20th July 2022
Response from Highfield Clinical Care Centre
I am really sorry that we messed you around. I have sent your feedback to the service manager to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
5th October 2022
Response from Highfield Clinical Care Centre
We really do apologise for this and it is not a way that we like to work. The team have recently had a spell of higher than usual sickness absence to include COVID. Where possible we try not to cancel the appointments, but reallocate to another clinician however our capacity to do this has been really stretched. Thank you for your feedback and we really hope that your rehabilitation is going well.