Euxton Hall Hospital

I had a good experience from start to finish - I would not hesitate to recommend this h ospital as the staff were exceedingly helpful and reassuring - I noted too it was a busy place at reception reflecting how popular and well recommended it was - being of small stature ( I am sure I am shrinking) I found the reception desk rather tall - perhaps a lower frontage with a perspect surrounding so one can see more clearly the capable receptionist behind and be able to converse more clearly - also I cannot remember if the floor was wooden - I found I did not have a proper stick with me only my umbrella - and it slipped a bit - so a non-slip surface would be safer - fine absolute;u fine - a beautiful location and excellent hospital - I am very grateful to the opportunity of a referral to gain expert diagnosis and felt safe in very good hands - thank you.- I am 83 yrs old and would love the idea of helping in any way - but sadly I am already involved in some voluntary work - though reduced because of my mobility problem - on my own - but still trying o keep abreast of everyday life - have friends and family I keep in touch regularly, and I have been a Carer for much of my life and involved in office work - places like a hospital providing calm and assuring atmosphere - can affect a very good experience and take away the fear if they have a return visit for treatment - whether we are young or old - to be treated respectfully is so welcomed. One's life is a gift - one's life has a plan - one's life has a purpose and of course, we have the opportunity of choosing the right! Again, thank you.

I had a hip replacement on the NHS in October 25. The way I was treated by everyone- you would think I’d paid to go private. I was treated like I mattered. From the nurses to the care assistants- everyone worked hard to keep me safe and reassured - and everyone had smiles on their faces too. I would never want to go anywhere else if I needed surgery again - such a warm and welcoming environment - filled with amazing professionals x

Excellent experience Mr Bokharo and his team did an excellent job

My stay at Euxton hall was outstanding. I can’t thank the nurses enough for the care I received.

Euxton Hall a lovely hospital with careing staff who made the experience of surgery a comfortable one.

The staff, premises and food were all exceptional. Felt like a spa weekend not a day of operating. Would 100% recommend!

Euxton Hall was excellent in every way, together with friendliness and the care provided

i had my addmision letter saying park up press bell on door dont enter etc we got there on time im in a wheel chair have anxiety and mobilty probs they wouldt let my carer in with me , so was left in room besides having bloods sugars checked and then given a loud of BS later on i was pretty much left to get on with it, i kept struggling to go to loo as diff ppl would pop in my room n close the door random nurses ppl in blue gown or and white diff faces , there admin letter didt state to bring any change of clothes or night wear what so ever or did it request my meds run down n yet i was asked what meds all as to what meds i was on i hadt bought a run down as i wasent ever asked to ? or nightware , leters didt state you would be in for well hrs n hrs n hrs , i was on time and was sat waiting hr and half almost 2 hrs be fore finally the surgeon came in drew n black marker oen on my legs and left be4 he went a nurse asked him as m diabetic can i go in 1st so i can go/be home for lunch he said no , )( i got feeling this was due to nhs patients being kept mixed with private patients so they were very much allowed in first we us me nhs ones have to well just sit around waiting i was in extrem pain nogt only from what i was in there for but my health ist good as it is i suffer memory issues get disorintated very quickly and suffer anxiety blurred vision and need loo lots of times as well as incontinence henace why my carer shud be allowed n with me as for covid well i was giv en al clear and my carer lives with me he can or does come n go at home as he please so whats the point in me having the all clear when my carer can or any 1 else whom lives with me can infect me be4 my entry in to hospital ? but no n stead i had to struggle with my vision and being i%n wheel chair to get in the loo and then on it back in to my chair and wheel my self out n about again , im riddled with arthritis every where and fibromyaligia and pain blurred vision , 1 nurse said heres ya buzzer and walked off i had no idea what it was or what im suppose to do with it or press on ? should of i needed help was many times going to loo i could have done with a hand ie on off loo back in to my wheel chair i have major trouble standing sitting and then getting back up from sitting etc, i have bad arthritis in both hands and 1 shoulder which is always in a flare up state movin my self in and out this loo back in n out of my chair alone was a total nightmare ,and never knowing or being able to see this so called buzzer thingy, also in nloo you can reach sink to wash ya hands but you cant well i couldt reach right across while sitting down to get to paper towels for my hands DAFT ! after being kept waiting all n all bout 3 and a half hrs i was finally seen and dealt with and back in my room alone and very anxious by now, i just thougght coat on and i go home right ? wrong... got told have some toast n tea i opted for tea saying i eat at certain tmes my blood sugars will now be low very low and that i needed to go home ? i was then= given BS after bs as to why i needed to stay hav+e some toat they said i dont eat there b+read cus i have to have gluten free bread ? i didt fel hungry just very dizzy n wanted to go home is all ! then got told nah you cant sit there we have to get your disharge papers i said what i cant just go ? no she said she was called carol liverpool accent v+ery slight 1 , then after that i had an influx of faces comming to me telling me i cant go yet so i was then kept waiting a further hr doing nothng just getting more anxious and dizzy ? almost crying , could see my hubby sat out side windows asked nurse to call him they didt wouldt do it because my disscharge papers wasent ready still ? IN THE END I HAD TO GIVE CAROL ..5 MORE MINS TO SORT THIS FOR ME ? as i needed to go home and now eat asap.. and was very fed up n sad at this point , carol didt get 5 mins as it goes she had a further 20 mins came back to me n said wait there do yours in a moment i asked do u have them yet my papers ? she goes no now by this time i was fumming so i said right sory will the nurse some 1 any 1 ring my hubby to come n get me from here as im totally disorintated she said yeah some 1 will ring him as soon as we get ya papers signed by the doctor , i said nope want him ringing now come get me i couldt as i didt have my fone on me or my hubbys tel number lady got that from my hubby on the door on arrival , so felt helpless i then tried with pain to wheel my self which i cant really do with out severe pain , down the corridor to a door i thought that looked like id came in from this way but wasent too sure ? luckily for me another lady from out side was comming n side so i wheeled out this nurse carol said to me its ilegal for me to just GO ? i said you cant keep me here im off now and off i went luckily my hubby seen me comming out and wondered why he wasent rang to come get me , there are 3 levels of some sort of steep slope i can only go to top part as its way to steep for me to continue he then seen me and come n got me safely n back to the car whole day was a total nightmare for me ! but who cares huh no body maybe cus of covid dont no but i was in bits by the tme id seen my hubby !! awful place ..

The hospital had a coordinated support team to help with all aspects of post operative care. The staff were easily accessible, if required, and they monitored post operative treatment and condition on a regular basis with patient feedback if appropriate.

Both Gill and Kelly were fantastic