Review
From the top to bottom all staff were helpful and gave full explanation.
25th June 2026
I just feel like I could have better care with understanding some of the information and instructions that the nurses were trying to communicate. I don’t think much of the physiotherapists in respect of the time spent with me instructing me how to get back on my feet again. They were in such a rush and couldn’t wait to get away. The auxiliary staff and domestic staff were very helpful and had time to talk.
- Provide staff who can communicate better
15th June 2026
2nd time here at wrightington, everything went to plan and hopefully I won’t be back
- Everything perfect
10th June 2026
This is my second inpatient visit within 12 months first time NHS and can say with confidence both times well treated and looked after . Appeared more staff this visit and maybe this occasion better than previous
- Only concern was two porters taking me back from theatre to ward. I found somewhat disrespectful not to me personally but to the recovery nurse and maintained a conversation all the way to ward about issues I would prefer not to have heard and could see the recovery nurse was also uncomfortable with behaviour
4th June 2026
All staff from initial consultation, including theatre staff and ward staff were all very professional and attentive to my needs. They were pleasant and caring
- It's things that are unrelated to staff, the bedside light didn't work and it was not connected to the call system. There also seemed to be a shortage of decent pillows for the beds.
23rd May 2026
- Nursing care substandard. Not much compassion. Didn’t feel like I was a private patient. Had to wait 45 minutes for someone to help me to the toilet. Food was awful, only ate what my family could bring. Couldn’t even get a cup of hot milk. Need more and better trained evening & night staff.
20th May 2026
Totally satisfied
- Nothing
13th May 2026
My overall experience of my bilateral total hip replacements and stay on the John Charnley Wing was overall excellent. All staff were professional, knowledgeable, kind and caring, not forgetting the pharmacy, reception and catering staff.
- Whilst I received confirmation emails of conversations with Professor Board’s private secretary, I did not receive any confirmation of appointments made over the telephone regarding pre op appointment and arrival time for admission to hospital. It would have been useful to receive text/email confirming these times as with everything going on and asking other questions you do start to doubt yourself regarding times, I did actually telephone to double check my pre op appointment. In this day and age you do seem to get reminders for all kind of appointments NHS, dentist etc. Whilst all staff were very professional, kind and caring it would have been nice if they had all worn name badges. I had a bilateral total hip replacements on Tuesday afternoon 28 April and discharged on Thursday morning 30 April. Whilst waiting for pharmacy I buzzed for assistance to move from my chair back onto the bed only to be told that I had been discharged and could do this myself. I apologised saying I wasn’t aware of that, but the nurse did kindly help me onto the bed. I would have thought that even though I had been discharged, but still on the John Charnley Wing, you would have a duty of care to myself. On leaving the wing I did raise concerns that I was apprehensive about there being just myself and my husband transferring me into our car and I was instantly offered a porter and nurse to help, which was a relief to us both.
1st May 2026
All staff were amazing! They were considerate, kind and truly wonderful
- Nothing at all
28th April 2026
Wrightington was only ever my choice, their reputation is impeccable. From the initial consultation through to the operation and then recovery they were nothing but respectful, dedicated and thought of every last detail to cater for me. Admin staff in John Charnley ward were so friendly and kind. HCAs, catering staff, cleaners and especially the nursing team and physios were professional and courteous all throughout. Cannot fault this hospital.
- The food ! Thats all I had an issue with. Food could have been better. But who wants to eat when theyre in pain.
24th April 2026
Page 1 of 7
Nearest hospitals
Please read our Terms and Conditions, Privacy Notice and Cookie Page on iWantGreatCare carefully. They apply to all access to, and use of information on this site, to the posting of ratings, reviews and feedback on this site and to the provision to iWantGreatCare by any other means. If you do not agree to our terms of use and Privacy Notice, please do not use this website or provide any rating, review feedback. If you do not want us to set cookies please use Cookie Settings.
© 2008-2026 iWGC Ltd.