Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-11-29 Person 2 5 0

I was asked to go In for a 230 appointment but ended up waiting over 4 hours to see the doctor. When I went in at 230pm I was the 11th patient on the list so I could not understand how two doctors took over 4 hours to see 10 patients. I am also a health care professional so I fully understand how the system works, but it just seemed like everyone was taking their time without putting importance on the patients who were sitting and waiting. All the patients waiting were getting agitated and frustrated and not all the cases seems complicated so I could not understand the wait.

Get more experienced doctors in there who understands that they need to move at a faster pace .

Doncaster Urgent Treatment Centre 2023-11-29 Person 5 5 0

Good

Good

Doncaster Urgent Treatment Centre 2023-11-29 Person 4 5 0

My appointment was for 9.10pm. I was not seen until 11.45pm. I had my children with me who were needing treatment too. We left at 00.30pm. The chairs are extremely uncomfortable especially when in pain and lethargic due to a fever. The Nursing assistant knew I had a fever and I was not offered anything to bring it down during my stay. That was 3 hours with a fever. A tachycardic pulse112 and high BP because of my fever.

Provide analgesia. Improve wait times.

Doncaster Urgent Treatment Centre 2023-11-29 Person 4 5 0

Very professional and helpful

Nothing at all

Doncaster Urgent Treatment Centre 2023-11-29 Person 5 5 0

From speaking to the Doctor on 111, the speed of seeing a Doctor at DRI and treatment were amazingly fast. Each member of staff was professional, caring and very reassuring in their communication with us. WELL DONE - DONCASTER ROYAL INFIRMARY - and many thanks

No suggestions - EVERYTHING WAS JUST RIGHT -

Doncaster Urgent Treatment Centre 2023-11-29 Person 1 5 0

Poor service

Only came for an ECG & was shown to more departments & in the end was told there was a 1:30 hour wait for blood test results .

Doncaster Urgent Treatment Centre 2023-11-29 Person 4 5 0

It’s a Type 2 Diabetic for 28 years

The waiting time to see the GP was long - well over 2 hours.

Doncaster Urgent Treatment Centre 2023-11-29 Person 5 5 0

I was seen and dealt with in good time only problem was that I was given a prescription and couldn’t get it as it was at 9 o clock at night on a Friday so had to mess about finding somewhere on Saturday

Giving medication instead of prescription as if it a weekend hard to get hold of medication

Doncaster Urgent Treatment Centre 2023-11-29 Person 3 5 0

my appointment was for 10:00pm I wasn't scene till 12:45am

Doncaster Urgent Treatment Centre 2023-11-29 Person 4 5 0

Overall the experience was fine but although I had an appointment I didn’t get seen until 2hrs 15 mins after the given appointment time.

Given me a later appointment to avoid the wait in such a loud busy environment which was uncomfortable due to neurodivergence.