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29th November 2023


I was asked to go In for a 230 appointment but ended up waiting over 4 hours to see the doctor. When I went in at 230pm I was the 11th patient on the list so I could not understand how two doctors took over 4 hours to see 10 patients. I am also a health care professional so I fully understand how the system works, but it just seemed like everyone was taking their time without putting importance on the patients who were sitting and waiting. All the patients waiting were getting agitated and frustrated and not all the cases seems complicated so I could not understand the wait.

Suggested improvements
Get more experienced doctors in there who understands that they need to move at a faster pace .

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food