Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-01-07 Person 1 5 0

I waited 12 hours for a call back from 111 and was given an appointment for 22.15. On arrival, the place was totally overwhelmed. We were told there were 350 people in front of us to be triaged. There was very inadequate space, no seating available. Children and adults being sick and clearly unwell. We decided it was unsafe for us to stay and I would likely be more sick if I did. The two gentleman on reception were clearly upset by the situation and were very apologetic- I felt very sorry for them faced with an impossible set of circumstances.

The system is broken. How can 350 people be referred to the same service at the same time?

Doncaster Urgent Treatment Centre 2023-01-07 Person 4 5 0

When I finally got to see a dr he was thorough, kind & very helpful. I’m an asthma sufferer so was concerned about my breathing & have a history of bad chest infections.

I called Devonshire Hoysr at 3.30 pm on Christmas Eve & was told I would get a call back from a dr. I wsutrd & was finally phoned back at 9.20pm on Christmas Day, absolutely disgusting having to wait over 24 hours for a callback, extremely worrying time when you can’t breathe!!

Doncaster Urgent Treatment Centre 2023-01-07 Person 4 5 0

Cos you asked

Service was good

Doncaster Urgent Treatment Centre 2023-01-06 Person 4 5 0

I do not have any of the long standing issue

I wish more professionals are employed so as to reduce the waiting time. The waiting time is too long and tiring

Doncaster Urgent Treatment Centre 2023-01-06 Person 5 5 0

Great service from Gp to 111 to urgent care centre. Thanks for all you do.

Nothing.

Doncaster Urgent Treatment Centre 2023-01-06 Person 5 5 0

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Doncaster Urgent Treatment Centre 2023-01-05 Person 2 5 0

Attended a and e as per Dr instruction 30.12.22 was directed to out of hours waited 4 hours then saw Dr who sent back to a and e. Discharged but following morning returned to collect antibiotics. A day later discovered that a and e had written wrong dosage onto packet. own Dr did not receive discharge letter until 5.1.2023 after I chased a and e for it. A and e phone lines are appalling 1st in queue ... ring on another phone 2nd in q...first phone then goes to ringing only..2nd phone to 1st in queue...not acceptable.

Read the above...it is obvious.

Doncaster Urgent Treatment Centre 2023-01-05 Person 5 5 0

I was visiting friends for new years and was 4 hours away from home when I needed medical intervention. I went to Doncaster royal infirmary and it was very busy but within a hour I was in and out with a prescription. The doctor was thorough, kind and understanding and provided me with follow up instructions. The lady at reception was also welcoming and kind and helped me find where I could get my prescription with it being New Year’s Day.

Nothing, honestly found the whole experience great.

Doncaster Urgent Treatment Centre 2023-01-05 Person 5 5 0

Timely in horrendous circumstances

Don't vote Tory

Doncaster Urgent Treatment Centre 2023-01-05 Person 4 5 0

No long term conditions I'm aware of

Not alot really was seen really fast and managed to get what I needed to help recover