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29th March 2021


Doncaster urgent care would not see me/treat me although I live in Doncaster. 111 had first directed me to Wakefield urgent care who were happy to see me but would be a 45min drive so gave me the Doncaster number to try. My GP is just over border into Nottinghamshire. Doncaster urgent care didn't have Worksop urgent care centre number so ended up starting again with 111. What a waist of time and resources to go through same questions 3 times. Finally sorted with GP at Bassetlaw hospital.

Suggested improvements
Better system of where to access if live in one area but GP in another. 111 asks for nearest large town so we said Doncaster, but they wouldn't see me.

Experience
Dignity/Respect
Involvement
Information
Staff