Doncaster Same Day Health Centre

Doncaster Same Day Health Centre 2022-11-23 Person 5 5 0

Na

Na

Doncaster Same Day Health Centre 2022-11-23 Person 4 5 0

I wanted to give my answers as I felt it would contribute to further assessments especially for people who are not sure about using these services I feel it would benefit them knowing they can totally rely on your services .

As I am deaf I feel maybe there could be some other device implemented to assist with deaf people when being called from the practitioners. As we’re I was sat I couldn’t hear the doctor calling my name I had my grandaughter with me luckily so she heard the doctor calling me but if I had been on my own I would not have heard .

Doncaster Same Day Health Centre 2022-11-23 Person 4 5 0

I also have high blood pressure. I also suffer from 50% tonal deafness. Due to the chest infection I had it raised my blood pressure so they advised having some checks gone but could only send me through A&e which was manic. Before I got sent to the assessment ward. So whilst the health centre was fine it’s a shame they can only send me to the A&e . They did say this is their procedure now so I spent several hours in a&e to be sent home with antibiotics for a chest infection I knew I already had.

The health centre was fine , no problem at all. Doctors I believe need to wear visors as I am deaf and the doctor had a heavy accent and I had to use the nurse to interpret as she was willing to lower her mask. I had a mask on too.

Doncaster Same Day Health Centre 2022-11-23 Person 5 5 0

Very help

Sadly the disabled parking was an issue so that added some stress

Doncaster Same Day Health Centre 2022-11-23 Person 5 5 0

Highly satisfied call back and prompt treatment

Phone waiting time was very lengthy

Doncaster Same Day Health Centre 2022-11-23 Person 5 5 0

Got an appointment quickly and staff were helpful

Parking isn't very clear

Doncaster Same Day Health Centre 2022-11-23 Person 1 5 0

I was told by the nurse i saw to ‘just calm down’ which really upset me as it’s easier said than done with my mental health. I was trying to get answers for my sweats my burning up and blurry vision and a reaction starting on my hand but the nurse ignored that and said i had eczema. I explained thats not why I’m here im currently having a small flair up due to the stress of being ill and that this is something im more than able to sort myself when i get home as ive had it all my life i know what to do. She ignored me prescribed for my eczema and told me to call my doctor about the other issues. Bare in mind ive come here due to the fact i cant get in with my doctor. Im now in hospital day 3 and have been advised by a dermatologist I shouldn’t have been using eczema creams on my hand as it’s infected and these creams just make it worse its now on my hands and feet.

Listen to the patient .

Doncaster Same Day Health Centre 2022-11-23 Person 3 5 0

The only thing that bothered me was; A couple came in one had an appointment at 12.20 the other 13.45 (this was overheard by all at check in) The first patient asked if his partner could go in with him instead of waiting for the 13.45 apppintment and the receptionist said she could ask. At 12.32 the first patient entered and 10 minutes later his partner was called in. My appointment was 1hour 4 minutes late so I feel this in an unjustified and unacceptable thing to happen. Everyone is given a time and should wait accordingly. Had this not have happened I would have felt more empathy from staff but when I approached the receptionist I was told my appointment is running late and that situation was out of her hands. No if she had said wait like everyone else in the waiting room for your appointment time everyone would grt seen in a more timely manner and it would have been within her control.

The only thing that bothered me was; A couple came in one had an appointment at 12.20 the other 13.45 (this was overheard by all at check in) The first patient asked if his partner could go in with him instead of waiting for the 13.45 apppintment and the receptionist said she could ask. At 12.32 the first patient entered and 10 minutes later his partner was called in. My appointment was 1hour 4 minutes late so I feel this in an unjustified and unacceptable thing to happen. Everyone is given a time and should wait accordingly. Had this not have happened I would have felt more empathy from staff but when I approached the receptionist I was told my appointment is running late and that situation was out of her hands. No if she had said wait like everyone else in the waiting room for your appointment time everyone would grt seen in a more timely manner and it would have been within her control.

Doncaster Same Day Health Centre 2022-11-23 Person 5 5 0

Although it took some time from my initial call to being seen by the doctor, he was very caring and thorough

Time between initial call and triage was rather too long

Doncaster Same Day Health Centre 2022-11-23 Person 5 5 0

I was grateful to be given an appointment I had a water infection and was struggling great service amazing staff

Nothing good service