Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NPReviews
Reviews
I am listened to and kept informed. Staff take time to talk to me and get to know me.
A very good very polite and helpful and nurses very good.
Medical care, food lovely but sometimes dried out food could be warmer.
Thank you for your feedback. We have a new food preparation system at Cynthia Spencer Hospice, and there has been a few teething problems. This feedback has been shared with the hotel services team and there is ongoing work in educating new starters on how to use the food preparation oven correctly.
I am really sorry about this. Food should be something we look forward to. I have sent your comment to the catering manager to see what went wrong. Best wishes, Hugh Jones, Patient Experience Manager
Everyone goes above and beyond to make you feel valued and safe.
Really compassionate care which made my mother feel reassured and safe. Listened to what she wanted and followed up actions promptly. [name removed] went out of her way to meet my mum's needs. Thank you.
The staff were ver helpful and understanding and checked on m regulalry.